Hugo Ruiz
London,Ilford
Summary
Accomplished professional with extensive expertise in food and beverage operations management, specialising in budgeting, forecasting, and cost control. Demonstrates exceptional team leadership and recruitment skills, ensuring high standards of guest experience and complaint resolution. Proficient in health, safety, and food hygiene compliance, with a proven track record in managing high-volume and luxury service standards. Skilled in supplier management, procurement, labour planning, and workforce scheduling to drive revenue growth. Adept at menu development and performance reporting using systems such as MICROS, OPERA, KRONOS, ALIGHT, ORACLE, and XNPOS. Committed to enhancing operational efficiency through strategic audits and continuous improvement initiatives.
Overview
19
19
years of professional experience
Work History
Food & Beverage Manager
DoubleTree by Hilton
04.2024 - Current
- Lead all food and beverage operations across multiple outlets, ensuring consistent service excellence and brand compliance
- Manage and develop large teams through structured training, coaching, and performance management
- Prepare and control budgets, forecasts, and cost-control strategies to maximise profitability and reduce waste
- Plan staffing levels and rotas for high-volume operations while maintaining labour cost targets
- Build strong supplier relationships to ensure quality, availability, and competitive pricing
- Ensure full compliance with health, safety, hygiene, and licensing regulations through audits and risk assessments
- Collaborate on menu development and promotional initiatives to drive revenue and guest engagement
- Actively engage with guests, addressing feedback and resolving complaints efficiently and professionally
- Recruit, onboard, and retain high-performing team members, improving engagement and morale
Restaurant & Room Service Manager
Marriott Hotel CW – City of London
07.2023 - 02.2024
- Oversaw restaurant and room service operations, ensuring smooth service delivery and high guest satisfaction
- Managed departmental budgets, labour planning, and operational resources
- Led team meetings to drive engagement, accountability, and continuous improvement
- Implemented communication and team-building initiatives that improved service consistency
- Monitored hygiene standards, cleanliness, and compliance across all food and beverage areas
- Analysed financial and operational data to support annual planning and forecasting
Restaurant Services Manager
Marriott Hotel CW – City of London
03.2022 - 07.2023
- Improved customer service and operational efficiency through process optimisation
- Prepared rotas and allocated workloads to meet service targets
- Controlled expenses and supported cost-reduction initiatives
- Conducted performance reviews and identified training needs
- Produced daily and weekly operational and financial reports
F&B Senior Supervisor
Marriott Hotel CW
01.2021 - 01.2022
F&B Supervisor
Marriott Hotels
01.2019 - 01.2020
Restaurant Supervisor
SSP, London City Airport
01.2016 - 01.2018
Hospitality & Events Supervisor / Event Manager / Coordinator
01.2007 - 01.2015
Education
Certificate in Management & Leadership -
Marriott
01.2023
Alcohol Licence -
Newham Council
01.2019
Barista Certificate -
SSP Ltd
01.2016
Events Management Diploma -
ICS Events Institute
01.2009
IT Certificate - Office
East London College
Skills
- Food & Beverage Operations Management
- Budgeting
- Forecasting
- Cost Control
- Team Leadership
- Recruitment
- Training
- Guest Experience
- Complaint Resolution
- Health
- Safety
- Food Hygiene Compliance
- High-Volume Service Standards
- Luxury Service Standards
- Supplier Management
- Procurement
- Labour Planning
- Workforce Scheduling
- Menu Development
- Revenue Growth
- Performance Reporting
- Audits
- MICROS
- OPERA
- KRONOS
- ALIGHT
- ORACLE
- XNPOS
- Food Hygiene
- Customer Service
- F&B inventory management
References
Available on request
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Food & Beverage Manager
DoubleTree by Hilton
04.2024 - Current
Restaurant & Room Service Manager
Marriott Hotel CW – City of London
07.2023 - 02.2024
Restaurant Services Manager
Marriott Hotel CW – City of London
03.2022 - 07.2023
F&B Senior Supervisor
Marriott Hotel CW
01.2021 - 01.2022
F&B Supervisor
Marriott Hotels
01.2019 - 01.2020
Restaurant Supervisor
SSP, London City Airport
01.2016 - 01.2018
Hospitality & Events Supervisor / Event Manager / Coordinator
01.2007 - 01.2015
Certificate in Management & Leadership -
Marriott
Alcohol Licence -
Newham Council
Barista Certificate -
SSP Ltd
Events Management Diploma -
ICS Events Institute
IT Certificate - Office
East London College