DIPESH YADAV
London,United Kingdom
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Online Assistant
Sainsbury's Chiswick Store
London, United Kingdom
03.2024 - 03.2025
- Minimised customer disappointments by choosing appropriate replacements for items not-in-stock
- Inspected products before customer delivery to ensure orders met defined quality standards
- Generated, printed and applied labels
- Skilfully handled customer enquiries by phone, email and integrated chat system
- Assisted managers in compiling and organising materials for meetings
- Helped staff to maximise efficiency by providing clerical and secretarial support
- Established improved workflows to maximise communication and efficiency
- Typed and proofread documents with zero errors
- Managed physical and digital correspondence while keeping information private and secure
Sales Associate
Shop 24 Seven
Kathmandu, Nepal
05.2023 - 12.2023
- Friendly and approachable attitude.
- Handling sales transactions, stock replenishment, and maintaining store organization.
- Familiarity with different types of alcohol (wine, spirits, beer) and licensing laws is beneficial.
- Receiving deliveries, restocking shelves, and rotating stock to avoid expired products.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Sales Assistant
Bhatbhateni Super Market
Kathmandu
07.2021 - 05.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Built lasting relationships with clients through customer service interactions
- Worked energetically to maintain efficient operations during peak trading hours
- Updated product labelling and pricing to reflect discounts and offers
- Maintained knowledge of products and features to provide recommendations to customers
Education
Certificate of Higher Education - Computer Science
Orient School of Science & Management
11.2021 - 05.2023
Secondary Education Examination - Technical
Shree Durga Model Secondary School
04.2020 - 08.2021
Bachelor's Degree - Computing System
Ulster University
01.2024 - Current
Skills
- Customer Service
- Patience and empathy
- Confident communicator
- Cash Handling & Numeracy
- Knowledge of Alcohol Licensing Laws
Languages
English
Nepali
Hindi
Timeline
Online Assistant
Sainsbury's Chiswick Store
03.2024 - 03.2025
Bachelor's Degree - Computing System
Ulster University
01.2024 - Current
Sales Associate
Shop 24 Seven
05.2023 - 12.2023
Certificate of Higher Education - Computer Science
Orient School of Science & Management
11.2021 - 05.2023
Sales Assistant
Bhatbhateni Super Market
07.2021 - 05.2023
Secondary Education Examination - Technical
Shree Durga Model Secondary School
04.2020 - 08.2021
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