Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager
Dipesh Darnal

Dipesh Darnal

london,England

Summary

Accomplished IT professional with expertise in software troubleshooting, customer support, and network configuration. Demonstrates proficiency in technical documentation and IT project coordination, ensuring seamless data backup and recovery processes. Skilled in hardware installation and repair, command line interfaces, and programming languages, with a strong focus on cybersecurity measures. Proven track record in coding and team leadership within IT service ticketing systems. Committed to advancing technological solutions that enhance organisational efficiency.

Overview

1
1
Language
2
2
years of post-secondary education
1
1
year of professional experience

Work History

IT Support Assistant

Global Educare Academy
Jhapa, Nepal
01.2023 - 02.2024
  • Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
  • Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
  • Installed new hardware and software to meet system specifications and user needs.
  • Resolved technical and application problems via helpdesk both over phone and in person.
  • Configured networks to meet performance requirements.
  • Responded to emergency IT incidents, restoring services quickly to mitigate impact on business operations.
  • Demonstrated excellent time management skills, prioritising and coordinating multiple open cases at once.
  • Participated in IT projects, contributing technical expertise to achieve project objectives successfully.

Education

BSc Hons Computing SystemA - Computer Scienxe

Ulster University London
London, England
09.2024 - Current

Skills

  • Software troubleshooting
  • Customer support
  • Network configuration
  • Technical documentation
  • IT project coordination
  • Data backup and recovery
  • Hardware installation and repair
  • Command line interfaces
  • Programming languages
  • Cybersecurity measures
  • Coding
  • Team Leadership
  • IT service ticketing systems

Languages

English
Advanced
C1

Timeline

BSc Hons Computing SystemA - Computer Scienxe

Ulster University London
09.2024 - Current

IT Support Assistant

Global Educare Academy
01.2023 - 02.2024
Dipesh Darnal