Summary
Overview
Work History
Education
Skills
Timeline
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DINESHKUMAR KANDASAMY

HEMEL HEMPSTEAD,HERTFORDSHIRE

Summary

Experienced Senior Crew Trainer with a proven track record at McDonald's, excelling in customer service, crew leadership, and employee training. Demonstrated expertise in maintaining health and safety compliance, achieving service quality targets, and managing shift operations. Former Team Leader at Windcare India Pvt Ltd with a strong background in technical repair work, equipment maintenance, and safety inspections. Adept at time management and quality assurance. Seeking to leverage extensive experience in a dynamic role focused on team performance and operational excellence.

Overview

12
12
years of professional experience

Work History

SENIOR CREW TRAINER

McDonald's
HEMEL HEMPSTEAD
08.2022 - 10.2025
  • Collaborated with team members to achieve target results.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Managed complaints with calm, clear communication and problem-solving.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Actively listened to customers to fully understand requests and address concerns.
  • Trained and mentored employees to maximise team performance.
  • Met schedule using excellent planning and coordination skills.

Team Leader

WINDCARE INDIA PVT LTD
, INDIA
01.2014 - 08.2020
  • Worked well under pressure to complete time-sensitive repair work and restore key equipment to operational status.
  • Replaced malfunctioning or defective components and wiring to restore full function.
  • Interpreted technical instructions, patterns and manuals to complete accurate work.
  • Measured equipment outputs, collecting turbine data for testing, research and analysis.
  • Inspected electrical substations and cables, documenting accurate safety reports using computer operating systems and software.

Education

BACHELOR OF ENGINEERING - MECHANICAL ENGINEERING

K.RAMAKRISHNAN COLLEGE OF ENGINEERING
INDIA
01-2013

Skills

  • Customer service
  • Crew leadership
  • Employee training
  • Training programme development
  • Food safety & Hygiene
  • Time Management
  • Shift Management
  • Cash Handling

Timeline

SENIOR CREW TRAINER

McDonald's
08.2022 - 10.2025

Team Leader

WINDCARE INDIA PVT LTD
01.2014 - 08.2020

BACHELOR OF ENGINEERING - MECHANICAL ENGINEERING

K.RAMAKRISHNAN COLLEGE OF ENGINEERING
DINESHKUMAR KANDASAMY