Dimitra Diamantopoulou
Reading
Summary
With a 4-year tenure in retail and hospitality, I'm excited to pursue the opportunity to transition into a key holder role. My expertise extends particularly to the realm of clothing retail, with a deep-rooted understanding of the Hollister brand from my time as a Stock Lead. As a key holder, I will be committed to driving business growth through effective leadership and active engagement in delivering a distinctive customer experience.
Overview
8
8
years of professional experience
Work History
Nutritionist
ZOE
05.2023 - 04.2024
- Educated clients about long-term health benefits of balanced diets and a healthy lifestyle
- Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
Specialist
Apple
05.2022 - 05.2023
- Interpreted clients' needs and introduced services and products to fit specific requirements.
- Achieved high satisfaction rating through prompt resolutions of customer issues.
- Assisted customers with setting up devices, creating accounts and signing up for new services.
- Resolved concerns with products or services to help with retention and drive sales.
Sales Assistant
Zara
03.2019 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Waitress
Revolution Bars
09.2018 - 02.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Completed credit payments via card processing systems.
Stock Lead
Hollister Co
09.2016 - 11.2017
- Supervised stock crew associates in daily replenishment, processing and organising merchandise in the stockroom
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Picked and packed online order items with respect to time efficiency.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
Master of Science - Nutritional Therapy
University of Worcester
Worcester01.2021
Bachelor of Science - Human Nutrition
Northumbria University
Newcastle Upon Tyne05.2018
Skills
- Detail-oriented
- Problem Solving
- Analytical and critical thinking
- Adaptable
- Staff Oversight
- Customer Service Management
- Store maintenance
- Task Delegation
- Stress tolerance
- Multi-tasking
Timeline
Nutritionist
ZOE
05.2023 - 04.2024
Specialist
Apple
05.2022 - 05.2023
Sales Assistant
Zara
03.2019 - 06.2019
Waitress
Revolution Bars
09.2018 - 02.2019
Stock Lead
Hollister Co
09.2016 - 11.2017
Master of Science - Nutritional Therapy
University of Worcester
Bachelor of Science - Human Nutrition
Northumbria University
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