Summary
Overview
Work History
Education
Skills
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Timeline
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Ishita Talwar

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Summary

Organizational Change and Transformation Manager with 9 years of experience leading enterprise-level change across SaaS and managed service environments within international contexts. Skilled in designing and implementing structured change programmes that align with business strategy, improve adoption, and reduce resistance across diverse stakeholder groups. Proven track record of managing cross-functional initiatives, facilitating change impact assessments, and delivering tailored training and communication plans that ensure organisational readiness and sustainability. Adept at collaborating with executive leadership to drive business alignment, digital transformation, and continuous improvement. Focused on people-first change delivery that supports compliance, efficiency, and long-term value creation across EMEA operations.

Overview

9
9
years of professional experience

Work History

Manager, Product and Customer Success

Global Expat Pay
11.2022 - Current
  • Spearhead product transformation for a SaaS-based global mobility platform supporting 40+ countries, enhancing payroll automation, compensation reconciliation, and compliance reporting; reduced payroll processing time by 70% and improved compliance accuracy by 50% year-over-year.
  • Collaborate with cross-functional teams including product managers and UX designers to convert customer insights into 30+ actionable feature requirements, prioritizing backlog to accelerate product delivery timelines by 25%.
  • Lead design and deployment of recurring payment validation, reconciliation functionality, and year-end reporting resulting in a 60% reduction in payroll errors within 6 months post-launch.
  • Conduct client discovery sessions quarterly, identifying operational inefficiencies and proposing scalable solutions that increased client satisfaction scores and optimized payroll and HR workflows.
  • Develop and facilitate sprint-based training programs to drive adoption of new product features, achieving increase in user engagement and reducing support tickets by 50% in the first 3 months.
  • Oversee post-launch hypercare, resolving 95% of client issues within 3-5 days and steering continuous platform improvements through close collaboration with product teams.
  • Define and manage service scope, RFP responses and SLA renewals for contracts representing 14% of the company’s revenue portfolio, ensuring alignment of product delivery with evolving business needs.

Consultant, Customer Success

HCLTech
06.2020 - 10.2021
  • Managed payroll compliance and process optimization for a $7B IT organization, driving customer satisfaction through streamlined operations across 5 geographic locations.
  • Led end-to-end payroll management, ensuring 100% audit compliance; collaborated with vendors and internal teams to reconcile finance, compensation, and benefits data.
  • Implemented policy changes aligned with The Code on Wages ensuring adherence to local labor laws and standardizing payroll processes at scale.
  • Partnered with cross-functional stakeholders to identify operational pain points resulting in a 25% improvement to payroll workflows and reporting structures.
  • Served as primary liaison between HR, product, and compliance teams to ensure HRIS and payroll systems fully supported regulatory requirements and improved employee experience, contributing to a 20% reduction in payroll-related employee inquiries.

Deputy Manager, Human Resources

Authbridge Research Services
10.2018 - 11.2019
  • Co-led development and launch of an internal HRIS platform, automating onboarding, exit management, and HR reporting workflows, reducing manual effort by 40%.
  • Directed compensation benchmarking and band mapping for 250+ employees post-acquisition, ensuring pay equity and market alignment with 100% transparent communication.
  • Designed and implemented HR operating models for a 1,400+ employee workforce, optimizing scalability, compliance, and digital transformation.
  • Identified and automated inefficient HR workflows, improving data consistency and process speed by 35%, and boosting employee engagement.
  • Collaborated with legal and compliance teams to validate HR policies, enhancing audit readiness and reducing compliance risks by 30%.

Specialist, Human Resources

Schaeffler Group
05.2016 - 07.2018
  • Led talent acquisition strategies and improved assessment frameworks, boosting recruitment efficiency by 30% and reducing time-to-hire by 25%. Applied SAP BW for global KPI reporting, enhancing data accuracy
  • Supported HR transformation through shared services implementation, cutting process turnaround by 20%.

Education

Master of Science - Organisation Psychology

University of Nottingham
England
2022

Postgraduate Degree - Human Resource Management

School of Inspired Leadership
India
2016

Bachelor of Science - Computer Applications

Symbiosis International University
India
2014

Skills

  • Managed Service and SaaS Platform Optimization
  • Organizational Change Management
  • Product Management (Agile/SCRUM)
  • Change Adoption & Hyper Care Strategies
  • HRIS Design & Transformation
  • Client Relationship Management
  • Process Discovery & Workflow Automation
  • Global Payroll and Payments Automation

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Manager, Product and Customer Success

Global Expat Pay
11.2022 - Current

Consultant, Customer Success

HCLTech
06.2020 - 10.2021

Deputy Manager, Human Resources

Authbridge Research Services
10.2018 - 11.2019

Specialist, Human Resources

Schaeffler Group
05.2016 - 07.2018

Master of Science - Organisation Psychology

University of Nottingham

Postgraduate Degree - Human Resource Management

School of Inspired Leadership

Bachelor of Science - Computer Applications

Symbiosis International University

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Ishita Talwar