Summary
Work history
Education
Skills
Websites
References
Additional information
Languages
Timeline
Generic
Dilek Kisa

Dilek Kisa

Summary

Dedicated childcare professional with expertise in safeguarding awareness and supporting children's routines, wellbeing, and engagement. Demonstrates strong communication and interpersonal skills, fostering trust with children and families through patience, empathy, and emotional support. Committed to health, safety, and hygiene standards while maintaining professionalism and discretion. Highly organised and reliable team player with adaptability to diverse environments. Aspires to further enhance skills in childcare to contribute positively to children's development.

Work history

Nursery Assistant

Hazelbury Infant School
  • Assisted staff with caring for children, including those with special needs
  • Supported classroom activities, playtime, and daily routines
  • Helped maintain a safe, positive, and structured learning environment
  • Developed early understanding of safeguarding and child supervision
  • Dates of Employment

Student Nurse

Croydon University Hospital
  • Developed strong awareness of health, safety, hygiene, and wellbeing practices
  • Worked closely with multidisciplinary teams in a professional setting
  • Strengthened safeguarding awareness and duty-of-care principles
  • Built patience, empathy, and calmness under pressure
  • Dates of Employment

Spa & Wellness Concierge

Zasbi Management
London
  • Delivered a high-touch concierge service within a luxury spa and wellness environment
  • Managed bookings, scheduling, and room coordination
  • Oversaw stock control and inventory management
  • Ensured organisation and operational efficiency across spa and pool areas
  • Planned and supported private events and resident functions
  • Liaised with contractors, suppliers, and internal teams
  • Conducted pool and water quality maintenance tests
  • Provided occasional support for children’s parties and family events
  • Maintained strict professionalism, discretion, and confidentiality
  • Dates of Employment

Bar & Leisure Facilities Concierge

Zasbi Management
London
  • Managed day-to-day operations within a luxury leisure environment
  • Delivered exceptional, personalised service
  • Maintained hygiene, organisation, and safety standards
  • Oversaw stock control and inventory management
  • Coordinated bookings and supported private events
  • Conducted regular leisure facility and pool checks
  • Provided occasional support during children’s parties
  • Dates of Employment

Client Relations & Lead Generation Specialist

Lewis Cyprus
  • Served as the primary point of contact for client enquiries
  • Delivered clear and professional communication
  • Nurtured and developed new leads
  • Managed CRM system and accurate records
  • Built and maintained strong client relationships
  • Demonstrated organisation and reliability in a remote setting
  • Dates of Employment

Client Coordination & Renovation Support

Kuzey Management & Renovations
  • Acted as the first point of contact for renovation clients
  • Liaised with customers to understand needs and expectations
  • Organised and coordinated renovation workflows
  • Prepared and reviewed spreadsheets relating to project costs
  • Tracked materials, labour, and budgets
  • Maintained structured records and communications
  • Dates of Employment

Education

Higher Education Certificate - Health and Wellbeing

Kingston University

BTEC - Health and Social Care

BTEC - Science

GCSEs - Maths, English, Science, Turkish

Certificate - Classic Lashes

Skills

  • Childcare & safeguarding awareness
  • Supporting children’s routines, wellbeing, and engagement
  • Patience, empathy, and emotional support
  • Strong communication & interpersonal skills
  • Ability to build trust with children and families
  • Organisation and reliability
  • Health, safety & hygiene awareness
  • Teamwork and adaptability
  • Professionalism and discretion

Websites

References

Available on request

Additional information

  • Enhanced DBS Check
  • Paediatric First Aid – Willing to complete
  • Safeguarding Children Training – Willing to complete

Languages

English
Proficient (C2)
Turkish
Proficient (C2)

Timeline

Nursery Assistant

Hazelbury Infant School

Student Nurse

Croydon University Hospital

Spa & Wellness Concierge

Zasbi Management

Bar & Leisure Facilities Concierge

Zasbi Management

Client Relations & Lead Generation Specialist

Lewis Cyprus

Client Coordination & Renovation Support

Kuzey Management & Renovations

BTEC - Health and Social Care

BTEC - Science

GCSEs - Maths, English, Science, Turkish

Certificate - Classic Lashes

Higher Education Certificate - Health and Wellbeing

Kingston University

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Dilek Kisa