Summary
Overview
Work history
Education
Skills
Extracurricular activities
Timeline
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Diep Du Ngoc

Lincoln,Lincolnshire

Summary

Dynamic and adaptable individual with experience in customer-focused roles. Fluent in Vietnamese and English, facilitating effective communication with a wide range of clientele. Good at delivering service and fostering positive customer relationships. Skilled in multitasking and thriving in fast-paced environments.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Part-time Nail Salon Assistant

Lisa's Nail
Lincoln, Lincolnshire
07.2023 - 12.2023
  • Helped prepare clients for requested nail services.
  • Consulted with clients to understand and meet individual beauty needs.
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
  • Served refreshments to clients with upbeat customer service style.
  • Shaped fingers and toenails based on latest styles or client requests.
  • Helped salon processes run smoothly through effective appointment allocation.

Legal Assistant

Apolo Lawyers Firm
Ho Chi Minh City, Vietnam
03.2022 - 11.2022
  • Prioritised activities to meet changing case demands and achieve deadlines.
  • Drafted and submitted legal documents to senior staff for review and approval.
  • Performed additional research and evidence gathering to strengthen client cases.
  • Prepared trial documentation and exhibits to support litigation strategy and attorney needs.
  • Supervised legal proceedings from claim filing to case closure.
  • Handled case documentation safely and securely for optimised client confidentiality.
  • Distributed client bills and sought prompt payment.
  • Bound deeds and documents and stored in orderly systems to maintain thorough records.

Legal intern

FPT HCM Software Ltd.
Ho Chi Minh City, Vietnam
10.2019 - 05.2021
  • Identify and classify contract terms in both English and Vietnamese.
  • Translate contracts.
  • Research legal issues related to the company's activities in domestic and international markets.
  • Research records and administrative procedures related to the company's business operations.
  • Update legal terms related to the company's activities.

Part-time Retail Sales Assistant

Diem Kieu Fashion Clothing Store
Tan Chau town, An Giang Province, Vietnam
05.2015 - 07.2017
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Boosted product sales by offering selection guidance to customers.
  • Built rapport with new and existing customers to boost client retention.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Education

Master of Law -

University of Lincoln
Lincoln
02.2023 - 02.2024

Bachelor of Science - Law

Vietnam National University
Ho Chi Minh City
08.2017 - 08.2021

Skills

  • Communication skills
  • Customer service
  • Problem-solving

Extracurricular activities

Co-founder 

Charity social group L2F (Love For Life)

  • Raised funds for scholarships to support underprivileged students at my high school.
  • Volunteered at the Elderly and Orphan Care Center in the local area.

Head of External Relations

Skill Club of the University of Economics and Law

  • Organizing training programs to develop soft skills for students on a city-wide scale.
  • Contacting, negotiating, and collaborating with sponsoring partners and renowned guest speakers to share and train soft skills for youth.

Member

Social Work Team of the University of Economics and Law

  • Volunteering at centres for orphans and people with disabilities.
  • Assisting the homeless.
  • Engaging in community volunteering in remote and disadvantaged areas.


Timeline

Part-time Nail Salon Assistant

Lisa's Nail
07.2023 - 12.2023

Master of Law -

University of Lincoln
02.2023 - 02.2024

Legal Assistant

Apolo Lawyers Firm
03.2022 - 11.2022

Legal intern

FPT HCM Software Ltd.
10.2019 - 05.2021

Bachelor of Science - Law

Vietnam National University
08.2017 - 08.2021

Part-time Retail Sales Assistant

Diem Kieu Fashion Clothing Store
05.2015 - 07.2017

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Diep Du Ngoc