Diana Lee
Summary
Exceptionally proactive Flight Attendant experienced in ensuring passengers safety and excellent customer service with comfort. Delivered exceptional in-flight service and fostered positive customer relationships through effective communication and calm and effectively proactive communicator who committed to enhancing passenger experiences while upholding airline protocols and industry standards. Effectively communicate proficiency in English , Korean and Japanese as a Language speaker to communicate with passengers in their native language. Delivers client-focused service across operational, financial and customer-facing roles, combining portfolio management, market analysis and stakeholder communication to support informed decision-making and value growth. Communicates clearly in English, Korean and Japanese, building strong relationships, resolving issues calmly and enhancing the experience for diverse clients and passengers. Builds strong customer relationships through clear communication, active listening and tailored support. Uses discretion, patience and cultural awareness to handle enquiries, manage expectations and maintain high service standards. Leads with professionalism, empathy and attention to detail in fast-paced, customer-facing settings. Adapts quickly, works collaboratively and maintains quality service while balancing competing priorities and changing demands. Customer service professional with focus on leading teams to deliver exceptional customer experiences. Skilled in resolving customer issues, managing staff schedules, and training team members. Consistently ensuring high standards of service and operational efficiency. Customer Service Supervisor with strong focus on delivering exceptional customer experiences. Proven track record of leading and motivating teams to exceed performance targets, enhance customer satisfaction, and resolve issues promptly. Skilled in training staff, streamlining processes, and implementing innovative solutions to improve service quality. Brings proactive approach and commitment to fostering positive relationships with both customers and team members.
Overview
3
3
Languages
1
1
Certification
22
22
years of professional experience
Work History
OPERATION MANAGER ( Customer Succession )
KOREA EXCHANGE
London
04.2025 - 08.2026
- Developed and executed investment strategies, optimising client portfolio performance and aligning with financial goals.
- Analysed performance data to identify trends, informing strategic decisions that improved operational outcomes.
- Analysed portfolio performance and made recommendations to generate commercial value and mitigate risk.
- Provided guidance to clients on diversification strategies to minimise risk.
- Analysed market trends and financial data to provide accurate stock market forecasts.
- Developed predictive models to forecast market trends, aiding proactive business planning.
- Expanded client base, increasing revenue and strengthening market presence.
- Managed and maintained client investment portfolios in line with needs and desired achievements.
- Organised and led training sessions for junior analysts, enhancing their skills in market analysis techniques.
- Presented detailed reports and presentations to senior management, highlighting market analysis findings.
- Evaluated complex information relating to insurance markets and credit ratings.
- Responded to customer emails with accurate, professional replies.
- Reviewed and updated customer service policies and procedures, ensuring alignment with industry best practices.
- Maximised customer satisfaction by resolving service issues promptly.
- Followed-up on customer interactions to provide further support.
Marketing Manager
KOTRA (BI)
DUBAI
01.2010 - 01.2012
- Developed and executed integrated marketing campaigns, aligning with brand strategy to boost market presence.
- Managed marketing budgets, allocating resources efficiently to achieve strategic objectives and maximise returns.
- Collaborated with sales teams to develop targeted marketing strategies, driving leads and boosting sales performance.
- Executed targeted marketing strategies that expanded customer base and improved outreach effectiveness.
- Analysed market trends and customer behaviour, adapting strategies to meet evolving demands.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Developed sales strategies to enhance advertising offerings and secure larger deals.
- Coordinated marketing events, open houses and display shows to showcase products and engage customers.
Flight Attendant
Qatar Airways
Doha
02.2006 - 01.2009
- Greeted passengers with warmth and enthusiasm, instantly providing positive customer experiences.
- Delivered exceptional in-flight service to passengers, enhancing travel experience and satisfaction levels.
- Monitored cabin during flights to maintain order, comfort, and safety, addressing potential issues proactively.
- Met all airline and civil aviation regulations, ensuring that passengers were kept safe at all times.
- Provided personalised assistance to passengers with special needs, enhancing comfort and safety during travel.
- Addressed customer enquiries and concerns promptly, ensuring swift resolution to improve overall travel experience.
- Offered personalised assistance to passengers with special needs, ensuring a comfortable and safe travel experience for all.
- Attended to customer enquiries and requests providing excellent customer service
- Attended training sessions in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Provided tailored service to accommodate specific needs of passengers during flights.
- Remained calm at all times in terms of maintaining order and following procedures.
- Engaged with passengers, answering queries and providing timely information on flight schedules and destinations.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Tailored service to meet individual needs of passengers.
- Provided additional support to passengers with mobility issues, liaising with airport teams to offer suitable transportation whilst boarding and departing flights.
- Worked with meticulous attention to detail throughout pre-flight safety and security checks.
- Conducted thorough pre-flight cabin checks, ensuring safety equipment functionality and compliance with aviation regulations.
- Managed in-flight sales of duty-free goods, maximising revenue for the airline while meeting passenger needs.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate the boarding process.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Cultivated a positive atmosphere within the cabin, promoting relaxation and enjoyment for passengers throughout their journey.
- Addressed passenger needs by distributing comfort items during flights.
- Maintained cleanliness and safety of cabin environment through regular inspections and upkeep.
- Facilitated smooth boarding and disembarking processes, assisting passengers with seating and luggage storage.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
- Maintained confidentiality of passenger information and company data, adhering to privacy laws and corporate policies.
- Managed passenger comfort by adjusting cabin lighting and temperature, creating a pleasant travel environment.
- When requested Assisted passengers in understanding customs and immigration procedures, facilitating a smoother entry process upon arrival.
- Resolved conflicts among passengers diplomatically, maintaining peace and safety on board.
- Participated in recurrent training sessions to stay updated on safety protocols and customer service techniques.
- Ensured that communication was shared promptly between the flight deck and the cabin crew.
- Tailored in-flight announcements to passengers, providing clear and timely information.
- Facilitated smooth boarding and disembarkation processes, assisting passengers with special needs.
- Monitored inventory of in-flight supplies and equipment, requesting replenishments as necessary.
- Provided reassurance and comfort to passengers during flight turbulence and when there were delays.
- Coordinated with cockpit crew to communicate flight details and passenger requirements, ensuring smooth operations.
- Guided passengers on proper luggage storage in overhead compartments and under seats for safety.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Enhanced passenger experience by offering personalised travel tips and destination insights.
- Prepared and served meals and beverages to passengers, adhering to dietary restrictions and preferences.
- Implemented loyalty programme promotions, encouraging repeat business and enhancing passenger satisfaction.
- Used proficiency in Englidh , Korean and Japanese as a langages speaker to communicate with passengers in their native language.
Investment Analyst (Customer Success )
Investment Solution
, Singapore
02.2005 - 01.2006
- Tailored investment advice to meet individual client needs, taking into account risk tolerance and financial goals.
- Collaborated with clients to pinpoint areas of poor investment quality, executing targeted remedial actions.
- Led quarterly performance reviews, presenting findings and recommendations to stakeholders.
- Conducted competitive analysis to benchmark firm performance, identifying strategic opportunities for improvement.
- Implemented compliance checks ensuring adherence to banking regulations, minimising fraud risk.
- Worked with clients to identify areas of poor investment quality and implemented appropriate, remedial action.
- Presented economic criteria to stakeholders to inform business decision making.
Education
Degree Business & International Tourism - International Business and Tourism
KI College University
01-2005
Bachelor's Degree -
University of Westminster
London, United KingdomMaster -
University of London. Goldsmiths .
Finance & Business
Business College
Skills
- Client management
- Client relationship management
- Customer management
- Customer service excellence
- Customer service orientation
- Customer focus
- Customer engagement strategies
- Retention strategies
- Complaint handling
- Effective communication
- Verbal and written communication
- Communication proficiency
- Professional communication
- Relationship-building
- Investment planning
- Data analysis
- Market trend analysis
- Performance analysis
- Performance monitoring
- Project financing
- Risk management
- Compliance management
- Regulatory compliance
- Audit preparation
- Safety compliance
- Safety procedures
- Knowledge of aviation regulations
- General first aid
- First Aid care
- First Aid certification
- Stress management
- Stress tolerance
- Time management
- Workload management
- Multitasking
- Decision making
- Decisive decision making
- Team leadership
- Motivational leadership
- Effective team member
- Training and development
- Operational support
- Computer literacy
- CRM software proficiency
- Attention to detail
- Discretion and confidentiality
- Ethical decision making
- Assertiveness
- Proactive attitude
- Calm and positive demeanour
- Positive attitude
- Patience under pressure
- Resilience in emergencies
- Food and beverage preparation
- Public speaking
- Interpersonal communication
- Persuasive communication
- Supply chain coordination
- Leadership
- Customer relationship building
- Investment analysis
- Market research
- Financial forecasting
- Excel modelling
- Stakeholder management
- Product knowledge
- Report writing
- Exceptional customer service
- Health compliance
- Customer relationship management
- Staff training and development
- Customer retention
- Service quality
- CRM software
- Case management
- Service metrics
- Quality assurance
- Customer Service
Certification
- General first aid
- First Aid certification
- First Aid care
Languages
English
Proficient
C2
Korean
Proficient
C2
Japanese
Elementary
A2
Hobbies and Interests
- Playing Golf
- Inventory check organised skills
- Cooking
- Swimming
- Bodyweight fitness
- Reading on e-readers
- Learning foreign languages
- Fitness
- Yoga
Custom Section
Name : Diana Lee,
Email address : Dianainvestment12@hotmail.com or Charlotte113085@yahoo.com
Contact Number : +44 07474535374
YES, British Passport
Languages : English Fluent, Korean Fluent, Japanese Pre-Intermediate
Availability : I can join Immediately
Timeline
OPERATION MANAGER ( Customer Succession )
KOREA EXCHANGE
04.2025 - 08.2026
Marketing Manager
KOTRA (BI)
01.2010 - 01.2012
Flight Attendant
Qatar Airways
02.2006 - 01.2009
Investment Analyst (Customer Success )
Investment Solution
02.2005 - 01.2006
Degree Business & International Tourism - International Business and Tourism
KI College University
Bachelor's Degree -
University of Westminster
Master -
University of London. Goldsmiths .
Finance & Business
Business College