Courtney Sylvester
Summary
Marketing and communications expert specializing in luxury brands and high-net-worth clientele. Proven track record in digital marketing, brand communication, and commercial strategy, effectively translating creative concepts into quantifiable results. Recognized for fostering strong relationships and enhancing brand narratives through strategic insights and content development.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Customer Succession Agent (Senior)
First Mile
Birmingham, Birmingham
02.2024 - 10.2025
- Managed customer succession and key account transitions, ensuring consistent brand experience and high levels of client satisfaction.
- Delivered tailored solutions for high-value clients, balancing commercial objectives with long-term relationship building.
- Promoted to Senior Agent within six months in recognition of strong communication skills, client outcomes, and leadership capability.
- Built trusted relationships with premium and high-net-worth clients, contributing to retention and loyalty.
- Played central role in coordinating a company-wide town hall, supporting internal communications, planning, and cross-department collaboration.
- Assisted with internal marketing and promotional messaging linked to company initiatives and events.E
Art Consultant
Castle Fine Art
Birmingham, Birmingham
10.2022 - 07.2023
- Acted as a brand ambassador for a leading luxury art gallery, advising clients on acquisitions and collection development.
- Delivered high-quality sales and advisory support via email and telephone, ensuring a premium and personalised client experience.
- Contributed creative insight to the gallery’s digital marketing strategy and online brand presence.
- Developed bespoke client engagement plans, introducing collectors to new artists, releases, and investment opportunities.
- Conducted ongoing analysis of the contemporary art market to inform marketing narratives, client communication, and sales strategy.
- Supported the evolution of the gallery’s digital offering through content, insight, and customer feedback.
Marketing Business Development Manager
Pink Leopard
birmingham, Birmingham
04.2021 - 07.2022
- Identified and developed new business opportunities aligned with the brand’s sustainability-led and ethical positioning.
- Pitched marketing and partnership proposals to prospective clients, articulating brand value, creative strategy, and ROI.
- Designed and executed creative outreach campaigns using bespoke emails, video content, and targeted communications.
- Built and maintained strong relationships with clients, partners, and suppliers within the creative and ethical business space.
- Arranged and supported introductory meetings between new clients and relationship managers, ensuring smooth onboarding.
- Conducted market and audience research to identify emerging trends, customer needs, and growth opportunities.
Luxury Goods Sales Assistant
Selfridges
Birmingham, Birmingham
06.2017 - 03.2020
- Delivered a premium service experience to VIP and high-net-worth clients within a luxury retail environment.
- Sourced rare and high-value fashion items for an international clientele, strengthening brand trust and loyalty.
- Built and managed a personal client database to drive repeat business and long-term relationships.
- Collaborated with leading luxury fashion houses, maintaining deep brand and product knowledge.
- Created and curated Instagram content for the Selfridges KG concession, including photography direction and styling.
- Analysed fashion and cultural trends to support marketing content, merchandising decisions, and sales performance.
- Wrote monthly editorial content highlighting established and emerging brands to support engagement and brand storytelling.
Communications & Engagement Specialist
NHS
Birmingham, Birmingham
08.2012 - 03.2014
- Edited and published internal and public-facing communications, including staff and stakeholder e-briefings.
- Researched and curated media coverage to support organisational messaging and awareness.
- Worked closely with the press team to deliver timely, accurate, and on-brand communications.
- Supported the planning and delivery of large-scale engagement events for stakeholders and patients.
- Maintained communication and activity logs linked to national and international NHS initiatives.
Education
Diploma of Higher Education - Film and Television Studies
Staffordshire University
Stoke-on-Trent 09.2016 - 05.2019
GCSEs -
Bristinall Hall Technology college
Birmingham 09.2007 - 05.2011
Skills
- Luxury Brand & Client Management
- Marketing & Brand Communications
- Digital & Social Media Strategy
- Creative Content & Campaign Support
- Client Development (HNW & VIP)
- Market Research & Trend Analysis
- Stakeholder & Relationship Management
- Creative Business & Cultural Industries
Timeline
Customer Succession Agent (Senior)
First Mile
02.2024 - 10.2025
Art Consultant
Castle Fine Art
10.2022 - 07.2023
Marketing Business Development Manager
Pink Leopard
04.2021 - 07.2022
Luxury Goods Sales Assistant
Selfridges
06.2017 - 03.2020
Diploma of Higher Education - Film and Television Studies
Staffordshire University
09.2016 - 05.2019
Communications & Engagement Specialist
NHS
08.2012 - 03.2014
GCSEs -
Bristinall Hall Technology college
09.2007 - 05.2011