Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Diana Jugravu

Diana Jugravu

Walsall,West Midlands

Summary

Sales expert with 8 years of experience in retail, providing excellent customer service and surpassing sales goals. Good at creating long-term connections with clients, figuring out what they need, and giving them personalised solutions that boost sales and loyalty. Proven ability to handle the whole sales process, answer difficult questions in a professional manner, and keep customers happy.

Overview

9
9
years of professional experience

Work history

Sales and customer service representative

Amory London
Cardiff, Wales
03.2025 - Current
  • Mediated disagreements amongst team members, fostering a harmonious work environment.
  • Identified potential sales leads using market research strategies.
  • Utilised knowledge of company products and services for increased sales.
  • Coordinated delivery schedules for optimum order fulfilment.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Resolved customer complaints, ensuring their satisfaction with products or services.
  • Collaborated with the team to meet monthly sales targets.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Handled cash transactions accurately, maintaining financial integrity at all times.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Managed daily sales operations to achieve business objectives.
  • Implemented effective sales techniques to maximise profits.
  • Conducted product demonstrations to increase consumer interest.

Sales and customer service representative

Amory London
Birmingham, West Midlands
09.2021 - 01.2025
  • Mediated disagreements amongst team members, fostering a harmonious work environment.
  • Identified potential sales leads using market research strategies.
  • Utilised knowledge of company products and services for increased sales.
  • Coordinated delivery schedules for optimum order fulfilment.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Resolved customer complaints, ensuring their satisfaction with products or services.
  • Collaborated with the team to meet monthly sales targets.

Sales and customer service representative

Aria beauty
Birmingham , West Midlands
02.2017 - 08.2021
  • Maintained high standards of professionalism whilst interacting with customers.
  • Collaborated with the team to meet monthly sales targets.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Implemented effective sales techniques to maximise profits.

Education

Bachelor's Degree - Economics

Economic of Commerce, Turism, and Services University
City of Targu-Jiu, County Gorj, Romania
09.2012 - 10.2015

Higher National Diploma - Business

Pearson University, HND in Business
Birmingham, West Midlands, UK
01.2024 -

Skills

  • Customer empathy
  • Product demonstration expertise
  • Microsoft Office Suite
  • Creative thinking
  • Retail pos systems
  • Excel handling
  • Fluency in Romanian
  • Customer retention strategy
  • Multi-Tasking
  • Great working in a team
  • Data Entry

Affiliations

  • My hobbies are cooking and baking. I love the smell of freshly baked goods and food is my passion.

Accomplishments

I am a valuable team member and consistently receive great recognition from my employer and colleagues.

I will soon get my HND diploma in Business.

Languages

Romanian
Native
English
Advanced
Spanish
Beginner

Timeline

Sales and customer service representative

Amory London
03.2025 - Current

Higher National Diploma - Business

Pearson University, HND in Business
01.2024 -

Sales and customer service representative

Amory London
09.2021 - 01.2025

Sales and customer service representative

Aria beauty
02.2017 - 08.2021

Bachelor's Degree - Economics

Economic of Commerce, Turism, and Services University
09.2012 - 10.2015
Diana Jugravu