Summary
Overview
Work history
Education
Skills
Additional Information
Certification
Timeline
Generic

Diamond Cooke

Birmingham

Summary

Dedicated professional with a strong foundation in food hygiene and cleanliness, complemented by excellent communication skills and a talent for team building. Proficient in baking and drink preparation, with a proven track record of delivering exceptional customer service. Demonstrates adaptability, problem-solving abilities, and time management skills while remaining calm under pressure. Meticulous attention to detail ensures high standards are consistently met.

Overview

1
1
year of professional experience
1
1
Certification

Work history

Healthcare Placement

Kerria Court Anchor Care Homes
Birmingham
11.2024 - 03.2025
  • Completed a placement in an adult care home as part of a T-Level Health course.
  • Supported residents with personal care, mobility, and day-to-day needs under the supervision of healthcare staff.
  • Assisted residents with hygiene, dressing, and mealtime support.
  • Promoted dignity, respect, and confidentiality in all interactions.
  • Communicated with staff, families, and residents with empathy and professionalism.
  • Followed safeguarding and infection control procedures consistently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Team member

Cinnabon
Birmingham
07.2024 - 03.2025
  • Worked in a fast-paced bakery environment preparing hot drinks, iced beverages, and baked goods while delivering exceptional customer service.
  • Gained hands-on barista experience using equipment to make a range of beverages.
  • Prepared and served fresh baked products to company standards, maintained hygiene, and supported the team during busy shifts.
  • Heated, decorated, and served signature Cinnabon products.
  • Made hot and iced drinks, including espresso-based beverages.
  • Maintained cleanliness of prep stations and front-of-house areas.
  • Delivered warm, engaging service and built relationships with regular customers.
  • Supported with opening, closing, and shift handovers.
  • Handled payments, cleaned tables, and assisted team members as needed.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Handled difficult customers, resulting in conflict resolution.

Education

GCSEs - Mathematics, English, Science, Child Care, etc.

Tile Cross Academy
Birmingham
10/2022 - 06/2024

T-Level - Health

University College Birmingham
Birmingham
09/2024 -

Skills

  • Food hygiene & cleanliness
  • Communication skills
  • Team building
  • Baking & drink prep
  • Customer service
  • Adaptability
  • Problem-solving
  • Time management
  • Calm under pressure
  • Attention to Detail

Additional Information

Fully flexible and able to work mornings, evenings, weekends, and holidays, Quick learner, thrives under pressure, and loves a fast-paced environments, Reliable, positive, and always brings strong team energy

Certification

Enhanced DBS Certificate

Timeline

Healthcare Placement

Kerria Court Anchor Care Homes
11.2024 - 03.2025

Team member

Cinnabon
07.2024 - 03.2025

GCSEs - Mathematics, English, Science, Child Care, etc.

Tile Cross Academy
10/2022 - 06/2024

T-Level - Health

University College Birmingham
09/2024 -

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Diamond Cooke