Customer Service Representative
William Hills Plc
12 2022 - Current
- Demonstrate good computer skills
- Interacting with the customers and delivering on their requirements according to their needs
- Developing effective understanding and relations with customers of every segment and
- Co-ordination and Team Management
- Training & developing the talent of team members to explain the product as per client requirements
- Giving information about odds
- Taking payments for bets
- Paying out winnings to customers
- Balancing the takings after the shop closes for the day
- Making sure that the shop's satellite TV and video systems are working correctly
- Operating the computerized betting and till system, Checking that digital display boards are showing the correct betting odds and results
- Keeping the shop well stocked with betting slips, pens and up-to-date odds sheets
- Explaining different betting permutations to customers
- Giving information about other products, such as overseas lottery tickets
- Calculating odds for unusual bets or distant events (such as whether it will be a white Christmas)
- Reporting any suspicious betting patterns or under-age gambling to the shop manager.