DHRUVKUMAR PATEL
Croydon,United Kingdom
Summary
Strategic and results-driven professional with a Master's degree in Management (Project Management) and over 5+ years of combined experience in business operations, customer engagement, and data-driven decision-making.Demonstrates strong potential in marketing strategy, brand development, and campaign execution.Takes on a challenging new role, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Fulfilment Operations Supervisor
Holland Bazar Ltd
Croydon, London, United Kingdom
2024.10 - Current
- Analysed customer purchasing behaviour and demand trends, supporting targeted promotional planning
- Collaborated with management to improve customer engagement and retention strategies
- Implemented process improvements that enhanced customer satisfaction and service delivery performance
- Supported business growth by optimising workflows aligned with customer expectations and market demand
- Monitored operational KPIs and contributed to data-driven decision-making
Order Fulfilment Operative
Simply Lunch Ltd
Croydon, London, United kingdom
2023.01 - 2025.06
• Ensured timely and accurate deliveries, improving customer satisfaction levels.
• Supported internal communication to resolve service issues efficiently.
• Analysed operational issues and contributed to process improvements.
• Maintained performance tracking to support on-time delivery targets.
• Contributed to operational improvements
Customer service associate
Imperial Lounge & Restaurant
Croydon, London, United kingdom
2022.09 - 2023.01
• Delivered high-quality customer service, increasing repeat customer engagement.
• Contributed to sales growth through upselling and customer interaction.
• Trained staff to improve service quality and customer experience.
• Increased repeat customers through strong engagement
• Supported sales growth through upselling
Quality & Development Engineer
Baroda Molds & Dies
Vadodara, India
2020.08 - 2022.09
• Managed client relationships and handled inquiries, improving customer satisfaction.
• Supported business development and quotations
• Analysed product performance and improved quality standards.
• Collaborated with teams to deliver projects efficiently and meet client expectation
Education
Master of Science - Management with Project Management
BPP University
City of London 2022.09 - 2024.03
Bachelor of Engineering - Mechanical Engineering
Government Engineering Collage Bharuch
Bharuch, India 2017.08 - 2020.08
Diploma in Engineering - Mechanical Engineering
R.M.S Polytechnic
Waghodia, India 2014.05 - 2017.05
Skills
Customer Engagement & Experience Improvement
Digital Marketing & Social Media Management
Event Coordination
Team Leadership
Data Analysis & Performance Monitoring
Digital Awareness (Social Media & Customer Trends)
Problem Solving & Strategic Thinking
References
References available upon request.
Timeline
Fulfilment Operations Supervisor
Holland Bazar Ltd
2024.10 - Current
Order Fulfilment Operative
Simply Lunch Ltd
2023.01 - 2025.06
Customer service associate
Imperial Lounge & Restaurant
2022.09 - 2023.01
Master of Science - Management with Project Management
BPP University
2022.09 - 2024.03
Quality & Development Engineer
Baroda Molds & Dies
2020.08 - 2022.09
Bachelor of Engineering - Mechanical Engineering
Government Engineering Collage Bharuch
2017.08 - 2020.08
Diploma in Engineering - Mechanical Engineering
R.M.S Polytechnic
2014.05 - 2017.05