Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Tinashe Mudzimuirema

Peterborough

Summary

People-focused IKEA professional with progressive experience in co-worker relations, people leadership, performance management, coaching, workplace investigations and compliance, developed through increasingly responsible roles across IKEA Peterborough and Bristol. Brings hands-on experience leading and developing co-workers, conducting 1-to-1s, addressing underperformance, supporting absence-management discussions, providing constructive feedback and applying workplace standards fairly and consistently while balancing individual circumstances with business needs. Currently trusted with additional responsibilities as Relief Fulfilment Operations Coordinator, Process Trainer and Parcels Quality Responsible at IKEA Peterborough, following a Fulfilment Operations Team Leader secondment at IKEA Bristol where I directly led approximately 11 co-workers, including coordinators. Experienced in developing capability, supporting co-worker engagement and wellbeing, investigating workplace and operational concerns, resolving problems collaboratively and reinforcing safe, consistent and compliant ways of working. Offers a distinctive understanding of IKEA from both the co-worker and leadership perspectives, combining operational credibility with an approachable, fair and values-led leadership style. Ready to bring this experience into Co-worker Relations to support leaders and co-workers, strengthen consistent people practices and contribute to an engaging, healthy, safe and positive workplace where co-workers can develop, perform and thrive.

Overview

11
11
years of professional experience

Work History

Fulfilment Operations Co-worker | Relief Fulfilment Operations Coordinator | Parcels Quality Responsible | Process Trainer

IKEA
Peterborough
09.2022 - Current
  • Lead dispatch-side shift execution during relief FOC cover, coordinating co-workers, workload and priorities; assess resource needs and redistribute people across picking, packing, loading and support activities to maintain safe, efficient flow and prevent the operation falling behind.
  • Work closely with Flow Planners, Team Leaders and fellow FOCs to align resources with current and expected workload, resolve bottlenecks and maintain end-to-end fulfilment performance; communicate changing priorities clearly to coworkers throughout the shift.
  • Coordinate trailer loading to required IKEA quality and safety standards, maintain oversight of operational queues and task changes, complete dispatch paperwork, and produce structured shift reports and handovers covering KPIs, outstanding priorities and required follow-up.
  • Multi-responsibility role spanning shift coordination, co-worker support, training, quality, compliance and continuous improvement. Trusted to provide relief FOC leadership cover when required.
  • Deliver structured process training to new and existing co-workers; identify capability and performance gaps through observation, provide real-time coaching and constructive feedback, and support follow-up or escalation where further leadership intervention is required.
  • Maintain training records and support competency compliance, helping co-workers understand SOPs, safe ways of working, quality expectations and the purpose behind required standards.
  • Act as Parcels Quality Responsible, investigating damages, missing articles, packing errors, quality failures and process deviations; use root-cause analysis and performance data to distinguish process, training, capability, communication or system issues and recommend corrective actions.
  • Contribute to reviewing and updating SOPs and risk-assessment documentation; identify non-compliance, reinforce safe and consistent working practices, conduct quality checks and translate recurring issues and co-worker feedback into practical improvement opportunities.
  • Peterborough Customer Distribution Centre

Fulfilment Operations Team Leader

IKEA
Bristol
08.2025 - 12.2025
  • Fulfilment Operations Team Leader, Goods Flow (Secondment)
  • Led and developed approximately 11 co-workers, setting clear expectations around performance, accountability, behaviour, collaboration and safe ways of working; maintained an approachable, inclusive and performance-focused team environment.
  • Selected for a leadership secondment with direct responsibility for approximately 11 co-workers, including coordinators, covering performance, development, engagement, attendance, training, workplace standards and daily Goods Flow delivery.
  • Conducted regular 1-to-1s covering performance, development and individual support needs; provided structured coaching, feedback and recognition, and addressed underperformance by clarifying expectations, supporting improvement and monitoring progress fairly and consistently.
  • Supported absence-management discussions and managed holiday requests and workforce availability, balancing individual circumstances and co-worker needs with operational requirements and appropriate coverage.
  • Monitored mandatory training completion and renewal, developed capability through coaching and multi-skilling, and supported co-worker wellbeing and engagement during demanding operational periods.
  • Investigated operational incidents, accidents, stock discrepancies, damages and process failures; considered capability, training, process and resource factors, used KPI evidence to identify root causes and coordinated corrective action or escalation.
  • Reinforced IKEA health, safety, SOP and workplace expectations consistently, identifying risks and unsafe behaviours and contributing with other Team Leaders to a 97% SOP compliance audit result.
  • Collaborated with Team Leaders, coordinators, internal functions and external service providers through structured handovers and joint problem solving, adjusting workload and resources and influencing outcomes through credibility, clear communication and constructive relationships.

Project Manager / Property Manager

Zinprop (Pty) Ltd
08.2016 - 08.2022
  • Managed tenants, contractors, suppliers and project stakeholders, resolving concerns through clear communication, negotiation and consistent application of agreed requirements.
  • Directed contractors and project resources, set expectations, monitored performance and quality, and maintained accountability for compliance, budgets and delivery.
  • Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
  • Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
  • Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.

Logistics Manager

Newzin Haulier
02.2016 - 08.2022
  • Led employees and drivers across cross-border and domestic logistics operations, setting expectations for performance, safety, service and accountability while addressing performance or behavioural concerns.
  • Built effective relationships with employees, customers, agents and transport providers, resolving operational concerns while maintaining service continuity and productive working relationships.
  • Conducted accident and operational investigations, identified contributing factors and implemented corrective actions; managed health, safety and environmental compliance and insurance-related follow-up.

Education

Diploma of Higher Education -

CIPS - Supply Chain Management
08-2026

GCSEs -

Makumbe High School

Skills

  • Co-worker Relations, People Leadership & Workplace Wellbeing
  • Performance Management, 1-to-1s & Constructive Conversations
  • Coaching, Training & Capability Development
  • Workplace Investigations, Problem Resolution & Root Cause Analysis
  • Policy, SOP, Safety & Employment Compliance
  • Stakeholder Management & Cross-functional Collaboration
  • Operational Leadership, Change & Continuous Improvement
  • Data Analysis, KPIs & Evidence-based Decision Making
  • Time management and problem resolution

Reference

Available upon request

Timeline

Fulfilment Operations Team Leader

IKEA
08.2025 - 12.2025

Fulfilment Operations Co-worker | Relief Fulfilment Operations Coordinator | Parcels Quality Responsible | Process Trainer

IKEA
09.2022 - Current

Project Manager / Property Manager

Zinprop (Pty) Ltd
08.2016 - 08.2022

Logistics Manager

Newzin Haulier
02.2016 - 08.2022

Diploma of Higher Education -

CIPS - Supply Chain Management

GCSEs -

Makumbe High School

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Tinashe Mudzimuirema