Dhruvil Patel
London,Chigwell
Summary
Dedicated professional with a solid foundation in technical proficiency and software management. Experienced in managing a subway store and training new employees, ensuring effective customer interaction and satisfaction. Demonstrates agility and the ability to perform under pressure, consistently delivering excellent service. Committed to leveraging skills for ongoing career advancement and service excellence.
Overview
5
5
years of professional experience
Work history
Front of House Supervisor
The 29 London
London, City of London
2025.01 - 2025.11
- Facilitated operations by assisting with front of house duties.
- Supported reservation process to enhance customer convenience.
- Aided management with promotional campaigns to attract new customers.
- Conducted regular inventory checks for stock maintenance.
- Delivered front desk and reception service.
- Supervised and assisted reception and concierge teams.
- Managed check-ins, check-outs, room allocations, and guest enquiries.
- Resolved guest complaints efficiently to ensure satisfaction.
- Coordinated with housekeeping and maintenance teams.
Front of House Associate
The Copthorne Tara Millennium Hotels
London
2024.09 - 2025.01
- Delivered exceptional service to guests in fast-paced hospitality environment.
- Facilitated smooth check-in and check-out processes for various guests.
- Addressed guest issues promptly to enhance satisfaction and encourage loyalty.
- Supported front desk staff through training and supervision to uphold service standards.
- Coordinated with housekeeping and management to maintain smooth operations.
- Executed administrative tasks for reservations and billing to ensure seamless operations.
Front of House Manager
The Pack & Carriage (sister hotel of W14)
London
2024.01 - 2024.07
- Delivered outstanding guest service in fast-paced hospitality setting, contributing to positive guest experiences.
- Addressed guest inquiries promptly, enhancing satisfaction and encouraging repeat visits.
- Trained front desk staff to uphold service standards, ensuring consistent quality of guest interactions.
- Facilitated check-in and check-out processes for various guests.
- Coordinated with housekeeping and maintenance teams to ensure smooth operational flow.
- Managed administrative tasks including reservations, billing, and reporting.
Aerospace Engineer
Spirit Aerosystems
Belfast
2022.09 - 2023.12
- Assisted in conducting stress analysis on over-wing sections of Airbus A220-100 and A220-300 to support structural integrity of joints, hinges, and composite components.
- Utilised finite element analysis (FEA) tools to help assess structural integrity in accordance with airworthiness standards and customer requirements.
- Collaborated with cross-functional teams in design, manufacturing, and production support to aid in resolving structural challenges and enhancing design solutions.
- Documented detailed technical reports, communicating complex information effectively.
- Involved in Assisted teams in project execution to achieve objectives.
Supported colleagues in meeting deadlines and deliverables.
Contributed to successful project outcomes through collaboration. research of next-generation aerospace materials. - Resolved technical queries from clients, providing expert guidance and support.
- Evaluated current aerospace systems for potential improvements.
Front of House Associate
The Bailey's Hotel
London
2021.12 - 2022.09
- Provided exceptional service to guests in fast-paced hospitality environments, enhancing overall guest experience.
- Resolved guest issues promptly to ensure high satisfaction levels.
- Facilitated efficient check-in and check-out processes for customers.
- Processed reservations and handled billing tasks, ensuring smooth administrative operations.
- Facilitated training for front desk staff, improving service standards and consistency.
- Coordinated with housekeeping and maintenance teams for effective operational efficiency.
Front of House Associate
The W14 Hotel
London
2020.01 - 2022.02
- Provided exceptional guest service in high-pressure hospitality settings to improve overall guest satisfaction.
- Addressed guest issues swiftly to enhance satisfaction and encourage future visits.
- Managed efficient check-in and check-out processes for a variety of guests.
- Executed daily operational tasks in a timely manner.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
MD
Glacier RO System
Anand, India
2015.10 - 2026.02
- Supported partnerships with western India's largest solar system dealership Bapa Sitaram Renewable Energy.
- Assisted management of reverse osmosis and solar systems in India.
- Executed daily operational tasks with attention to detail at workplace.
- Learned and applied new skills effectively to enhance efficiency and productivity.
- Provided assistance to colleagues with respect and friendliness in various tasks.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Front Counter Specialist, Sandwich Artist and Store Closer
Subway Sandwich Artist, SVR Food Ltd
London
2019.10 - 2020.01
- Assisted customers at front counter by providing tailored food and beverage recommendations to enhance their experience.
- Streamlined workflow by analysing processes to identify and implement efficiency improvements.
- Conducted comprehensive market research to inform strategic planning and align product offerings with customer preferences.
- Implemented data security measures to protect sensitive information.
Reservations agent
The Ivy Collection (Seasonal Role)
London, City of London
2025.11 - 2026.01
- Facilitated complex bookings with accuracy and professionalism.
- Engaged with clients to foster rapport and trust.
- Assisted in resolving customer complaints promptly and professionally.
- Escalated unresolved issues to ensure guest satisfaction.
- Maintained accurate records of bookings to ensure reliability.
- Supplied precise information about hotel amenities to potential customers.
- Delivered exceptional customer service to enhance satisfaction.
Education
Bachelor's - Aerospace Engineering
University of Herefordshire
Hertford, HertfordshireDiploma - Aeronautical Engineering
Parul University
GujaratSkills
- Technical proficiency
- Proficient in software
- Training new workers
- Able to work under pressure
- Agility
- Customer interaction
- Customer interaction
- Growth mindset
ACTIVITIES
I am having a special interest in sports and have lots of achievements state champion swimming, national basketball player and cricket while having good interest to interact with peoples from different culture and learn their languages which makes me more comfortable with any person.
Timeline
Reservations agent
The Ivy Collection (Seasonal Role)
2025.11 - 2026.01
Front of House Supervisor
The 29 London
2025.01 - 2025.11
Front of House Associate
The Copthorne Tara Millennium Hotels
2024.09 - 2025.01
Front of House Manager
The Pack & Carriage (sister hotel of W14)
2024.01 - 2024.07
Aerospace Engineer
Spirit Aerosystems
2022.09 - 2023.12
Front of House Associate
The Bailey's Hotel
2021.12 - 2022.09
Front of House Associate
The W14 Hotel
2020.01 - 2022.02
Front Counter Specialist, Sandwich Artist and Store Closer
Subway Sandwich Artist, SVR Food Ltd
2019.10 - 2020.01
MD
Glacier RO System
2015.10 - 2026.02
Bachelor's - Aerospace Engineering
University of Herefordshire
Diploma - Aeronautical Engineering
Parul University