Dhruv Lalsinghani
Glasgow
Summary
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
I am a passionate and result-driven professional, focused on achieving results, in a highly competitive and challenging environment. I am currently seeking a Real Estate agent role in your esteemed organization.
Overview
6
6
years of professional experience
Work history
Team leader
Wetherspoons
Glasgow
2022.03 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Led motivated staff to achieve weekly branch sales targets.
- Utilised problem-solving skills to reduce or eliminate unnecessary expenses for our branch.
Guest Service Executive
Masala Twist Pvt Ltd
Glasgow
2021.03 - 2022.01
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Cash Management at the restaurant
- Working with Accounts team to help them with managing daily revenue and running monthly payrolls
- Helped in over all purchases and managing the invoices
- Appreciated by the employers for giving some valuable inputs to increase efficiency at the workplace.
Customer Support Executive
Shelter Scotland
Glasgow
2018.03 - 2018.12
- Voluteered to work as Customer Support Executive as part of completion of my Duke of Edinburgh Silver Level Award
- Helped to increase customer return rates by providing excellent customer service at all times
- Broughtforthexcellentcustomerserviceskillsandacommittment to customer satisfaction
- Handled Cash Management
- Managed the Stock of the charitable goods.
Education
BAcc (Hons) - Accountancy and Finance
University of Stirling
2020.09 -
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Advanced Highers, Hyndland Secondary School
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Hyndland Secondary School
Skills
- Excellent customer relationship management
- Disciplined, energetic and innovative
- Team player
- Self driven
- Highly motivate and hard working individual with a drive to succeed
- Sales minded
- Excellent problem solver
- Persistent, consistent and empathetic
Interests
Hobbies
, Health and Fitness Enthusiast
Football - Play as Center
Forward for Strathy West FC
Trained Athlete - VP Glasgow
Athletics Club
Travelling and Exploring New
Languages
English
Fluent
Hindi
Native
Punjabi
Advanced
Spanish
Upper intermediate
French
Intermediate
Timeline
Team leader
Wetherspoons
2022.03 - Current
Guest Service Executive
Masala Twist Pvt Ltd
2021.03 - 2022.01
BAcc (Hons) - Accountancy and Finance
University of Stirling
2020.09 -
Customer Support Executive
Shelter Scotland
2018.03 - 2018.12
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Advanced Highers, Hyndland Secondary School
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Hyndland Secondary School