Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Bisola Oluwalogbon

Tyne and Wear

Summary

Customer service professional with expertise in communication and problem-solving. Demonstrated adaptability and attention to detail in customer interactions. Proficient in Microsoft Office, report writing, data analysis, and risk assessment. Experienced in team leadership and enhancing operational efficiency through critical thinking.

Overview

11
11
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work history

Design Technology Technician

Consilium Academies
, Tyne and Wear
06.2024 - Current
  • Delivered excellent front line service by responding to staff and requests, resolving technical issues quickly and effectively
  • Apply customer service skills by building positive relationships with staff and students, addressing queries with patience and professionalism
  • Supervised and maintained hygienic conditions during practical lessons
  • Conducted routine inspection of machinery, tools, fire extinguisher , safety signs.
  • Use of microsoft office (word, excel, powerpoint, teams) and other digital tools to create report, track inventory, mange procurement, and support lesson planning
  • Developed and maintained health and safety policies line with legal and industry standards
  • Manage budgetting and procurement of departmental materials and equipment, achieving cost savings while ensuring timely available of resources
  • Used CAD, Adobe and Sketchup, to create and update designs for Student lessons

Project planner (volunteer)

Tritek Consulting Ltd
Enfield
03.2024 - 04.2025
  • Collaborated with cross- functional teams to align deliverables with strategic business goals, ensuring consistent communication with senior stakeholders
  • Maintained financial oversight including purchase orders, vendor liaison, and cost control
  • contributed to Agile- aligned delivery processes by facilitating regular progress reviews and supporting continuous improvement cycle
  • Created and maintained detailed project documentation including RAID logs, Gantt charts and milestones tracker
  • Assessed project risks, implemented contingency plans accordingly.
  • Established strong rapport with team members, fostered cohesive working environment.
  • Maintained all relevant legal and regulatory documentations for compliance purposes.

Cover Supervisor / Learning Support

Teacher Active
Sunderland, Tyne and Wear
11.2022 - 06.2024
  • Closely monitored student actions and behavior, ensuring children's welfare was maintained.
  • Thoroughly assessed teacher notes before starting lessons to obtain an extensive understanding of current teaching topics and lesson objectives.
  • Encouraged students to reach their full potential through ongoing motivation, persistence, and celebrating successes.
  • Compiled reports recording student progress, learning development, and behavior.
  • Covered lessons for Key Stage 2-4 usually at short notice.
  • Formed excellent working relationships with young people by providing ongoing support, guidance and learning assistance.
  • Maintained student safety inside and outside classrooms in line with school safeguarding policies.
  • Supervised pupils outside the classrooms–during breaks or exams–maintaining a safe and disciplined environment.
  • Utilised IT resources effectively, enhancing teaching quality and student engagement.
  • Managed supply resources efficiently; avoided wastage whilst ensuring availability as needed.

Administrator

Valor Resources and Dynamic Concept
Ibadan, Oyo State
06.2020 - 09.2022
  • Oversaw day-to-day office operations such as organising correspondence, managing incoming calls, and creating business records.
  • resolved 95% of customer inquiries on first contact, boosting satisfaction and repeat calls
  • Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
  • Served as main point of contact for outside vendors, connecting with relevant personnel or department.
  • deescalated complaints professionally, achieving a 90%+ resolution rate
  • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • coordinated recruitment and onboarding, improving staff retention by 20%.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.



Customer Service Representative

Globacom Nigeria
Ibadan, Oyo State
03.2020 - 05.2020
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
  • Processed and issued 100+ product orders and service upgrades weekly, ensuring accuracy and timely delivery for customers.
  • handled an average of 40+ inbound calls per day, providing information, troubleshooting and account support
  • Assisted customers with product-related questions, feedback, and complaints.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Built rapport with customers through courteous and professional communications.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
  • Navigated customer support channels to resolve diverse customer queries within target timeframes.

Assistant human resources manager

Tobel Energy Services Limited
Lagos
09.2014 - 09.2015
  • In charge of evaluating personnel records to ensure observance related to leaves, holidays, birthdays.
  • Responsible for effective managing and related processes in (Cambridge Weight Plan (CWP) to optimize productivity, profitability and employee satisfaction.
  • Handled event logistics smoothly, ensuring successful company events.
  • Researched and evaluated management practices, training and development programs, leadership principles and employee relations in the human resource department in order to improve the workflow of the company.
  • Assisted staffs with payroll, leave, redundancy and holiday queries.

Education

Bachelor of Science - Food Science and Technology

University of Ibadan
Ibadan, Oyo State

National Diploma - Food Technology

Federal College of Fisheries Technology

Skills

  • Excellent Customer Relationship Management
  • Customer Needs Analysis
  • Proficiency in Microsoft Office Tools
  • Conflict Resolution and De-escalation
  • Excellent Communication Skills, both written and verbal
  • Technical Support and Troubleshooting
  • Emotional Resilience
  • Team Leadership
  • Multi-Tasking and Time Mangement
  • Interpersonal Relationship Skill
  • Critical Thinking and Problem Solving
  • Report Wrting and Data Analysis
  • Inventory Mangement and Procurement
  • Risk Assessment
  • First AId
  • Project Management

Hobbies and Interests

I enjoy watching movies and sports

Certification

  • Customer Service Fundamentals- Coursera, 2025
  • Project Management - Tritek , 2025
  • CDM Regulations- Consilium Academies, 2025
  • First Aid- First Aid North East, 2025
  • Conflict Management Specialisation- Coursera, 2025
  • Business Compliance Essential Training- Consilium Academies, 2025
  • GDPR UK : Advanced - Consilium Academies, 2025

Timeline

Design Technology Technician

Consilium Academies
06.2024 - Current

Project planner (volunteer)

Tritek Consulting Ltd
03.2024 - 04.2025

Cover Supervisor / Learning Support

Teacher Active
11.2022 - 06.2024

Administrator

Valor Resources and Dynamic Concept
06.2020 - 09.2022

Customer Service Representative

Globacom Nigeria
03.2020 - 05.2020

Assistant human resources manager

Tobel Energy Services Limited
09.2014 - 09.2015

National Diploma - Food Technology

Federal College of Fisheries Technology

Bachelor of Science - Food Science and Technology

University of Ibadan

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Bisola Oluwalogbon