Aiswarya Suresh Babu
Coventry,West Midlands
Summary
Results-driven Amazon professional with hands-on experience in Ship Dock operations, Process Guide (PG), auditing, FSRI investigations, dwelling shipment management, and labour allocation, combined with a strong background in warehouse operations including stowing, picking, and packing. Proven ability to lead teams, balance staffing across work areas, coach associates, resolve operational challenges, and consistently achieve productivity, quality, and safety targets in a fast-paced environment. Experienced in supporting Area Managers, driving process improvements, and using data to identify trends and improve shift performance. Holds a Master's degree in Data Science and is passionate about combining operational leadership with data-driven decision-making to deliver outstanding customer and business results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Amazon UK – Ship Dock Associate
Amazon UK Ltd
Hull & Northampton, Northamptonshire
2025.03 - 2026.07
- Operating Procedures (SOPs), maintaining shipment accuracy, identifying process defects, and supporting continuous process improvement.
- Managed FSRI and monitored dwelling shipments, investigating missing or delayed scans, resolving shipment discrepancies, performing root cause analysis, and helping ensure on-time customer deliveries.
- Performed Jam Busting by safely clearing conveyor and sortation blockages, restoring operational flow, and minimising downtime during peak periods.
- Investigated missing, damaged, delayed, and misrouted shipments, collaborating with cross-functional teams to resolve issues quickly and maintain high customer service standards.
- Trained and supported new associates on Ship Dock processes, quality standards, safety procedures, and best operational practices while promoting strong safety culture across department.
- Maintained accurate shipment records and operational data, ensuring data quality within warehouse management systems and providing timely updates to leadership to support data-driven operational decisions.
Amazon Associate
Amazon UK Ltd
Various Sites
2023.08 - 2025.01
- Performed stowing, picking, and packing operations, ensuring customer orders were processed accurately and efficiently while consistently meeting productivity, quality, and safety targets.
- Used RF scanners and warehouse management systems to locate, scan, verify, and process inventory, maintaining high levels of inventory accuracy.
- Conducted quality checks on products and orders, identifying and reporting damaged or incorrect items to minimise errors and ensure customer satisfaction.
- Collaborated with team members and supervisors to achieve daily operational goals, support peak workloads, and maintain an efficient workflow.
- Maintained a safe, organised work environment by following Amazon's health and safety procedures and contributing to continuous process improvement initiatives.
Team coordinator
IBM India Ltd
Palakkad, India
2021.08 - 2022.04
- Coordinated a team of 5 members for participation in a national-level front-end development competition, managing task allocation, timelines, and project deliverables.
- Planned and structured the development workflow using an agile approach to ensure timely completion of design, development, and testing phases.
- Contributed to front-end development using HTML, CSS, and JavaScript, ensuring responsive and user-friendly interface design.
- Facilitated team collaboration, conducted regular progress reviews, and resolved technical and coordination issues to maintain project momentum.
- Presented the final project at the competition, demonstrating functionality, design quality, and teamwork effectiveness to judges and stakeholders.
Education
Master of Science - Data Science
Coventry University
Coventry 2023.01 - 2024.01
Bachelor of Science - Computer Application
University of Calicut
India 2019.06 - 2022.04
Skills
Technical Skills
- Programming: Python (Pandas, NumPy, Matplotlib), SQL (Joins, Aggregations, Data Extraction, Query Optimization)
- Data Analysis: Data Cleaning, Data Validation, Data Quality Checks, Exploratory Data Analysis (EDA), Statistical Analysis
- Data Visualization: Power BI (Dashboards, KPI Reports, Interactive Visuals), Excel (Pivot Tables, VLOOKUP, Charts, Data Cleaning)
- Databases: MySQL / Relational Database Management Systems (RDBMS), Data Querying and Management
- Reporting & Analytics: KPI Reporting, Operational Reporting, Trend Analysis, Performance Monitoring
Analytical and Soft Skills
- KPI Reporting & Performance Monitoring
- Root Cause Analysis & Process Improvement
- Data-driven Decision Making
- Problem Solving & Analytical Thinking
- Strong Communication & Team Collaboration
- Attention to Detail & Accuracy
Projects
Pedestrian Injury Severity Prediction (Capstone Project) - Coventry University
- Collected and processed real-world collision datasets using Python.
- Performed feature engineering and scenario-based analysis.
- Designed and trained CNN models using TensorFlow/Keras.
- Tuned models and evaluated performance, achieving 85–88% accuracy.
- Visualised results and communicated findings to non-technical stakeholders.
Machine Learning Project – Driver Fatigue Detection - University of Calicut
- Processed real-time video data using OpenCV and Python.
- Built ML classifiers to detect fatigue from eye and facial features.
- Improved detection accuracy to ~90% while reducing false alerts.
Timeline
Amazon UK – Ship Dock Associate
Amazon UK Ltd
2025.03 - 2026.07
Amazon Associate
Amazon UK Ltd
2023.08 - 2025.01
Master of Science - Data Science
Coventry University
2023.01 - 2024.01
Team coordinator
IBM India Ltd
2021.08 - 2022.04
Bachelor of Science - Computer Application
University of Calicut
2019.06 - 2022.04