DHANASHREE NIKAM
London
Summary
Highly motivated and skilled pharmaceutical professional with a strong academic background in Clinical Drug Development and Bioanalytical Science. Proficient in GMP, GLP, and GCP compliance, with hands-on experience in pathology laboratories and healthcare technology sales. Possesses exceptional research and analytical abilities demonstrated through a dissertation on social media's impact on pharmaceutical sales. Ready to leverage expertise in clinical trial administration, Quality Control, regulatory affairs, and drug development to drive innovation and success in the pharmaceutical industry. A collaborative team player with excellent communication skills, committed to delivering results and advancing patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Assistant
Pizza Express Restaurant
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Streamlined communication channels for faster response times and improved customer experience.
- Collaborated with team members to achieve consistent high-quality support and efficient problem resolution.
- Managed high volume of customer tickets, maintaining organisation and prioritising urgent cases.
- Maintained detailed records of customer interactions, documenting concerns, actions taken, and final resolutions.
- Contributed to improvement of internal processes through identification of recurring issues and suggestions for streamlining support efforts.
- Increased customer retention rate by building strong relationships through empathetic listening and genuine concern for their needs.
Pathology Lab Assistant
PATHOLOGY & MICROBIOLOGY INTERN, BHATIA HOSPITAL
08.2021 - 02.2022
- Conducted thorough examinations of bodily fluids, tissues, and samples in a 365/24/7 testing facility, ensuring accuracy and precision in diagnostic, therapeutic, and prognosis cases, while meticulously adhering to established protocols and guidelines
- Operated fully automated analyzers and reporting software proficiently to meet the demands of a high-volume environment, facilitating efficient processing of samples with an unwavering commitment to quality control measures and continuous improvement initiatives
- Assisted experienced pathologists in interpreting reports, contributing valuable insights to aid in diagnosis and treatment planning, while continuously seeking opportunities for professional development and staying abreast of advancements in the field
- Participated in testing across multiple disciplines including Haematology, Clinical Pathology, Biochemistry, Immunology
- Histopathology, and Microbiology, covering diverse areas such as blood and bone marrow testing, coagulation testing, hormone and tumor markers, cardiac markers, vitamin studies, specialized sample stains, and rapid identification of infections, with a keen focus on precision and attention to detail
- Enhanced lab efficiency by organizing and maintaining all pathology specimens and records.
- Improved laboratory safety with strict adherence to proper specimen handling procedures and protocols.
- Performed regular maintenance on laboratory equipment, ensuring optimal performance levels and minimizing downtime.
SALES INTERN
HOPESTONE TECHNOLOGY PVT LTD
08.2020 - 02.2021
- Developed innovative sales strategies for healthcare technology solutions, effectively utilizing strong communication skills to influence purchasing behaviors and drive sales growth, resulting in increased revenue and market share
- Conducted thorough research into product offerings and target sectors, collaborating with a multidisciplinary business team to optimize the promotion and profitability of standard solutions, leading to enhanced market positioning and customer satisfaction
- Implemented tactical elements of marketing plans, delivering key messages to target audiences with precision and creativity to drive engagement and sales, while ensuring alignment with regulatory and ethical standards
- Modeled sales and key account management approaches to ensure compliance with regulatory requirements, maintaining high ethical and legal standards, thereby fostering trust and long-term relationships with clients
- Utilized advanced listening skills to understand customer needs and tailor sales plans accordingly, driving customer satisfaction and loyalty, while actively contributing to the development of brand activity plans, sales activity reports, and insight research to support ongoing sales efforts.
Education
MSC - CLINICAL
QUEEN MARY UNIVERSITY
London, ENG01.2024
Bachelor of Science - Bioanalytical Science
Ramnarain Ruia Autonomous College
Mumbai India07.2022
Certiciation Food And Nutrition - Food And Nutrition
Indira Gandhi National University
Delhi06.2022
Skills
- Negotiation
- Organization
- Complaint Handling
- CRM Software
- Sampling procedures
- Quality Management Systems
- Statistical Analysis
- Functional Testing
- Risk Assessment
- Laboratory Testing
- Protocol Review
- Quality Control Procedures
- Laboratory safety protocols
- Medical office administration
- Results Analysis
Certification
- ICH GCP E6 (R2), Sue Fitzpatric Training
- Molecule to market – Pfizer
- Basic Microbiology, WHO
- Tools & Technology in Plant Sciences: Morphology to Metabolome, Delhi University
- Research Methodology, Kamla Nehru Mahavidyala • Fingerprint Comparison in the Digital Age, International Lecturer Series
- Plant Taxonomy & Ethnobotany, University of Trans-Disciplinary Health Services & Technology
Timeline
Customer Support Assistant
Pizza Express Restaurant
10.2022 - Current
Pathology Lab Assistant
PATHOLOGY & MICROBIOLOGY INTERN, BHATIA HOSPITAL
08.2021 - 02.2022
SALES INTERN
HOPESTONE TECHNOLOGY PVT LTD
08.2020 - 02.2021
MSC - CLINICAL
QUEEN MARY UNIVERSITY
Bachelor of Science - Bioanalytical Science
Ramnarain Ruia Autonomous College
Certiciation Food And Nutrition - Food And Nutrition
Indira Gandhi National University
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