Wiktoria Mroz
Northampton
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Regional Operational Administrator
Anglian Water/Clancy Group
Northampton
01.2024 - Current
- Delegated tasks to two operational administrators and oversaw completion when necessary, resulting in optimal productivity.
- Implemented a new, improved system that linked our records with the fire service, resulting in a reduction of miscommunication and duplication of work by over 30%.
- Handle up to 300 fire hydrant queries daily sent by 13 fire services in the east, south and north regions of the country, including conducting repairs, replacement or installations.
- Successfully managed over £200k in invoicing monthly. Due to Covid-19, this process was stopped and thus there was an immense amount of overdue invoices which I was able to recover upwards to 90% of.
- Providing administrative duties to the regional network service manager, for example planning meetings, writing minutes, generating presentations and processing expense transactions on their behalf.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Vetting Co-Ordinator
Mitie Security
Northampton
10.2022 - 10.2023
- Acted as covering team leader for the team if they were unavailable.
- Obtained 5 "Mitie Stars" for consistent excellent, hard work and commitment.
- Oversaw the implementation of a new recruitment-vetting linked system, which lead to a decrease of turnaround for vetting cases by 3 days.
- Responsible for clearing individuals either to the Baseline Personnel Security Standard (BPSS) or BS7858 standards.
- Vetted upwards to 80 candidates daily, going back five or three years dependent on contract needs.
- Processed basic, standard and enhanced Disclosure and Barring Service (DBS) checks.
- Hold a vast knowledge in regards to HMRC procedures and documents, for example OCA41 and SA302 forms.
- Handled upwards to 120 calls daily, assisting with queries from applicants and managers.
Account Coordinator
Mitie Security
Northampton, Northamptonshire
07.2021 - 10.2022
- Reconciled all company accounts, including credit cards and expenses.
- Completed financial reports for management and stakeholders.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Liaised with suppliers to resolve enquiries, appointment requests and billing questions resulting in a 20% increase in returning suppliers.
- Audited and processed travel expense claims for executives.
Stock/Customer Service Assistant
Sainsbury's
Northampton
10.2020 - 03.2021
- Trained 12 new retail staff on how to produce the best customer service continuously over the period of the work time.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Improved sales by upwards of 20% through tailored marketing tactics and appealing offers.
- Re-organised the stores inventory and merchandise efficiently, which lead to an improved 20% customer experience due to a simple layout.
Education
CompTIA A+ (220-1101) Core 1 - IT
Dion Learning
06.2023 - 04.2024
Cyber Security
Robust IT
Northampton 06.2022 - 05.2024
BTEC - Health And Social Care
Northampton College
Northampton 09.2020 - 05.2021
GCSEs -
Malcolm Arnold Academy
Northampton 09.2015 - 07.2020
Skills
- Health and safety procedures, including Red Cross First Aid trained
- Operational delegation
- Extensive IT knowledge
- Strategic thinking
- Proactive can do attitude
- Efficient project management
Timeline
Regional Operational Administrator
Anglian Water/Clancy Group
01.2024 - Current
CompTIA A+ (220-1101) Core 1 - IT
Dion Learning
06.2023 - 04.2024
Vetting Co-Ordinator
Mitie Security
10.2022 - 10.2023
Cyber Security
Robust IT
06.2022 - 05.2024
Account Coordinator
Mitie Security
07.2021 - 10.2022
Stock/Customer Service Assistant
Sainsbury's
10.2020 - 03.2021
BTEC - Health And Social Care
Northampton College
09.2020 - 05.2021
GCSEs -
Malcolm Arnold Academy
09.2015 - 07.2020
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