SANDRA JACOB
Bangor
Summary
A highly motivated and dedicated individual with a strong academic background in BA History and a Masters in Comparative Criminology and Criminal Justice. Possessing extensive experience in care homes, fitness training, boxing coaching, General Manager in the restaurant industry and front of house management. Seeking a challenging and rewarding position in a field that allows me to utilize my skills and expertise to make a positive impact.
Overview
6
6
years of professional experience
Work History
house team member and Bar
Blackboy inn
02.2023 - Current
- Responsible for taking orders, serving drinks and food, and providing excellent customer service
- Managed cash transactions and maintained an accurate till balance at the end of each shift
- Ensured the bar area was kept clean and tidy, including restocking supplies and cleaning glasses
- Collaborated with the kitchen staff to ensure timely delivery of food orders to customers
- Dealt with customer complaints and issues in a professional and efficient manner
- Worked as part of a team to create a friendly and welcoming atmosphere for patrons
- Following health and safety guidelines to ensure a safe and environment for customers and stuff
- Managing stock levels and replenishing supplies as needed
- Working efficiently and effectively in fast-paced environment
- Taking drink orders and serving beverages promptly.
Care assistant
Silver star care home
01.2022 - 10.2022
- Helping residents with activities of daily living such as bathing, dressing, grooming, and toileting, ensuring their personal hygiene needs are met
- Assisting residents with mobility issues by providing physical support, using mobility aids, and ensuring a safe environment to prevent falls and accidents
- Organizing and facilitating social and recreational activities for residents, such as games, crafts, outings, and group events, to encourage social interaction and promote mental stimulation
- Maintaining accurate records of residents' activities, care plans, and any changes in their health status, and effectively communicating this information to the
- Healthcare team and supervisors.
Fitness Trainer
Staunch fitness
08.2019 - 01.2022
- Designing personalized fitness programs for clients based on their goals and physical abilities
- Conducting group fitness classes and individual training sessions
- Monitoring progress and providing guidance and motivation to help clients achieve their fitness goals
- Ensuring equipment is properly maintained and safe for use.
Boxing coach, Staunch fitness
08.2019 - 01.2022
- Training and mentoring amateur and professional boxers, focusing on technique, fitness, and strategy
- Organizing and overseeing sparring sessions, competitions, and events
- Developing training programs tailored to individual boxer's strengths and weaknesses
- Providing support and guidance to athletes during competitions and helping them improve their performance.
General manager
Brewklyn microbrewery
01.2018 - 01.2019
- Successfully managed all aspects of the restaurant and pub, including operations, staff management, customer service, and financial performance
- Led a team of 15 colleagues, ensuring team satisfaction and motivation to deliver exceptional service
- Worked closely with the company owners and head office team to ensure alignment with organizational goals and objectives
- Implemented strategies to improve efficiency, productivity, and profitability, resulting in increased revenue and customer satisfaction
- Maintained high standards of food and beverage quality, service, and hospitality, in line with the company's values
- Developed and implemented training programs for staff, focusing on career development and performance improvement
- Actively involved in marketing and promotion initiatives to attract customers and drive business growth
- Assisted in the management of day-to-day operations, staff supervision, and customer relations
- Contributed to the development and implementation of strategic plans to achieve business goals
- Oversaw inventory management, cost control, and budget planning to optimize financial performance
- Supported staff training and development initiatives to enhance skills and performance
- Maintained a high level of customer satisfaction through personalized service and attention to detail.
Education
Master of Arts - Comparative criminology and criminal justice
Bangor University
01.2023
Bachelor of Arts : BA - history
Assumption college
06.2018
Certificate of Higher Education -
St. George higher secondary school
06.2016
Skills
- Excellent communication and interpersonal skills
- Proficient in
- Microsoft Office Suite and other relevant features
- Ability to work well under pressure and in a fast-paced environment
- Passionate and dedicated to helping others achieve their goals
- Advance fitness knowledge
- Strong leadership and team management skills
- Proven track record in driving business growth and profitability
Timeline
house team member and Bar
Blackboy inn
02.2023 - Current
Care assistant
Silver star care home
01.2022 - 10.2022
Fitness Trainer
Staunch fitness
08.2019 - 01.2022
Boxing coach, Staunch fitness
08.2019 - 01.2022
General manager
Brewklyn microbrewery
01.2018 - 01.2019
Master of Arts - Comparative criminology and criminal justice
Bangor University
Bachelor of Arts : BA - history
Assumption college
Certificate of Higher Education -
St. George higher secondary school