Devyang Panchani
North Harrow
Summary
Motivated professional with a strong academic background in Data Science and Analytics (MSc, Brunel University London) and practical leadership experience in customer service management at Sainsbury’s. Skilled in data visualization, Microsoft Excel, and Word, with proven ability to lead teams, support learners, and deliver high-quality service. Experienced in both educational training and customer-focused retail environments, combining technical knowledge with interpersonal strengths.
Overview
7
7
years of professional experience
Work History
Team Leader – Customer Service
Sainsbury’s
01.2023 - Current
- Lead and manage a customer service team, ensuring smooth daily operations and high levels of customer satisfaction.
- Responsible for team performance, scheduling, and training new staff.
- Developed problem-solving and communication skills in a fast-paced retail environment.
Computer Assistant Trainer
Gyaan Computer and Education
01.2019 - 01.2022
- Delivered training sessions on basic computer skills, Microsoft Word, Excel, and internet usage.
- Assisted students with hands-on practice and guided them through exercises.
- Supported the development of digital literacy skills for learners of different age groups.
Education
MSc - Data Science and Analytics
Brunel University Londono
12-2024
Skills
- Technical Tools: Microsoft Excel, Microsoft Word, Data Visualization (academic)
- Interpersonal Skills: Team leadership, training & mentoring, customer service, communication
- Additional: Problem solving, time management, adaptability in diverse environments
Timeline
Team Leader – Customer Service
Sainsbury’s
01.2023 - Current
Computer Assistant Trainer
Gyaan Computer and Education
01.2019 - 01.2022
MSc - Data Science and Analytics
Brunel University Londono