Dev Krishna Vijayaradhan
Data Analyst
Birmingham,West Midlands
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
4
4
years of professional experience
4
4
Languages
1
1
Certificate
Work History
Customer Service Assistant - Part Time
Lidl UK
Birmingham, UK
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Provided exceptional support during peak hours as well as holidays and special events.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within company or industry trends impacting our customers'' needs.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Software Engineer
Ford Motor Private Limited
Chennai, India
11.2019 - 8 2023
- Swiftly advanced from support role to anchor of development team, demonstrating exceptional leadership, technical expertise, and ability to drive significant project successes, marking rapid career progression within company
- Developed 'Nudge Popup' feature, significantly improving completion rates (up to 72%) and quote conversion rates (215%), showcasing strong capabilities in digital marketing engagement and conversion optimization
- Mentored over 10 new team members as development team anchor, facilitating their seamless integration and enhancing overall productivity and technical prowess
- Led pivotal initiatives which crucially enhanced E-Commerce platform's user experience and system efficiency
- Fostered data-informed process improvements, enhancing cross-functional teamwork and efficiency.
Education
Master of Science - Data Analytics
Aston University
Birmingham, United Kingdom 09.2023 - 09.2024
Bachelor of Technology - Electrical And Electronics Engineering
APJ Abdul Kalam Technological University
Kerala 08.2015 - 08.2019
Skills
Team Collaboration
Data Modeling
Communication
Data Visualization and Presentations
Database Programming and SQL
Python Programming
Microsoft Excel
PowerBI
Data Mining
Analytical Skills
Attention to Detail
Adaptability and Flexibility
Timeline
Customer Service Assistant - Part Time
Lidl UK
05.2024 - Current
Master of Science - Data Analytics
Aston University
09.2023 - 09.2024
Adobe Certified Expert - Adobe Experience Manager Developer.
10-2022
Software Engineer
Ford Motor Private Limited
11.2019 - 8 2023
Bachelor of Technology - Electrical And Electronics Engineering
APJ Abdul Kalam Technological University
08.2015 - 08.2019
Websites
Certification
Adobe Certified Expert - Adobe Experience Manager Developer.