Dev Krishna Vijayaradhan
Data Analyst
Birmingham,West Midlands
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
4
4
years of professional experience
4
4
Languages
1
1
Certificate
Work History
Customer Service Assistant - Part Time
Lidl UK
Birmingham, UK
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Provided exceptional support during peak hours as well as holidays and special events.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within company or industry trends impacting our customers'' needs.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Software Engineer
Ford Motor Private Limited
Chennai, India
11.2019 - 8 2023
- Swiftly advanced from support role to anchor of development team, demonstrating exceptional leadership, technical expertise, and ability to drive significant project successes, marking rapid career progression within company
- Developed 'Nudge Popup' feature, significantly improving completion rates (up to 72%) and quote conversion rates (215%), showcasing strong capabilities in digital marketing engagement and conversion optimization
- Mentored over 10 new team members as development team anchor, facilitating their seamless integration and enhancing overall productivity and technical prowess
- Led pivotal initiatives which crucially enhanced E-Commerce platform's user experience and system efficiency
- Fostered data-informed process improvements, enhancing cross-functional teamwork and efficiency.
Education
Master of Science - Data Analytics
Aston University
Birmingham, United Kingdom 09.2023 - 09.2024
Bachelor of Technology - Electrical And Electronics Engineering
APJ Abdul Kalam Technological University
Kerala 08.2015 - 08.2019
Skills
Team Collaboration
Timeline
Customer Service Assistant - Part Time
Lidl UK
05.2024 - Current
Master of Science - Data Analytics
Aston University
09.2023 - 09.2024
Adobe Certified Expert - Adobe Experience Manager Developer.
10-2022
Software Engineer
Ford Motor Private Limited
11.2019 - 8 2023
Bachelor of Technology - Electrical And Electronics Engineering
APJ Abdul Kalam Technological University
08.2015 - 08.2019
Websites
Certification
Adobe Certified Expert - Adobe Experience Manager Developer.
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