Tosin Eyemi
Doncaster
Summary
Dynamic professional with a proven track record at Innovation Technologies Ltd, excelling in debt recovery and client relationship management. Skilled in strategic negotiation and CRM systems, I achieved significant improvements in debt resolution processes while ensuring compliance with data protection regulations. Committed to delivering results through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Debt Collection Agent
SJ
Derby
2024.02 - Current
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained an accurate record of customer interactions and transactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Gave customers quotes based on potential sales.
- Processed orders, returns, exchanges and refunds efficiently and accurately.
Marketing & Sales Officer (Part Time)
Godfrey Group Ltd
Derby
2022.10 - 2024.01
- Led marketing campaigns, increasing tenant inquiries by 20% and property viewings by 15%
- Managed property listings across platforms, ensuring brand consistency and accuracy
- Secured a rental property portfolio of over 50 units through proactive relationship-building
- Executed email and social media campaigns to boost engagement and visibility
- Delivered a lease agreement conversion rate of 85% through strong negotiation and customer care
Customer Care / Sales Representative
Abbey Autos Nigeria Ltd
2020.01 - 2022.09
- Managed customer relationships and resolved service issues efficiently
- Achieved and exceeded sales targets while maintaining high customer satisfaction
- Worked cross-functionally with sales and marketing teams to increase product visibility
Market Developer
Airtel Mobile Nigeria
2018.02 - 2020.05
- Conducted market analysis and identified new business opportunities
- Developed strategic plans for market expansion and customer acquisition
- Built stakeholder relationships and monitored competitor trends
Education
MSc - Marketing Management
University of Derby
05.2023
BSc - Political Science & Strategic Studies
Federal University Otuoke
Nigeria05.2017
Skills
- End-to-End Recruitment and Talent Sourcing
- Client Relationship and Stakeholder Management
- Strategic Marketing and Campaign Management
- Sales Strategy and Lead Generation
- KPI Tracking and Target Achievement
- CRM and ATS systems (eg, Salesforce)
- Team Leadership and Staff Development
- Microsoft Office Suite proficiency
- Time Management and Organisation
- Excellent verbal and written communication
- Conflict Resolution and Customer Care
- Team Collaboration and Independent Work
Timeline
Debt Collection Agent
SJ
2024.02 - Current
Marketing & Sales Officer (Part Time)
Godfrey Group Ltd
2022.10 - 2024.01
Customer Care / Sales Representative
Abbey Autos Nigeria Ltd
2020.01 - 2022.09
Market Developer
Airtel Mobile Nigeria
2018.02 - 2020.05
MSc - Marketing Management
University of Derby
BSc - Political Science & Strategic Studies
Federal University Otuoke