Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tosin Eyemi

Doncaster

Summary

Dynamic professional with a proven track record at Innovation Technologies Ltd, excelling in debt recovery and client relationship management. Skilled in strategic negotiation and CRM systems, I achieved significant improvements in debt resolution processes while ensuring compliance with data protection regulations. Committed to delivering results through effective communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Debt Collection Agent

SJ
Derby
02.2024 - Current
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained an accurate record of customer interactions and transactions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
  • Gave customers quotes based on potential sales.
  • Processed orders, returns, exchanges and refunds efficiently and accurately.

Marketing & Sales Officer (Part Time)

Godfrey Group Ltd
Derby
10.2022 - 01.2024
  • Led marketing campaigns, increasing tenant inquiries by 20% and property viewings by 15%
  • Managed property listings across platforms, ensuring brand consistency and accuracy
  • Secured a rental property portfolio of over 50 units through proactive relationship-building
  • Executed email and social media campaigns to boost engagement and visibility
  • Delivered a lease agreement conversion rate of 85% through strong negotiation and customer care

Customer Care / Sales Representative

Abbey Autos Nigeria Ltd
01.2020 - 09.2022
  • Managed customer relationships and resolved service issues efficiently
  • Achieved and exceeded sales targets while maintaining high customer satisfaction
  • Worked cross-functionally with sales and marketing teams to increase product visibility

Market Developer

Airtel Mobile Nigeria
02.2018 - 05.2020
  • Conducted market analysis and identified new business opportunities
  • Developed strategic plans for market expansion and customer acquisition
  • Built stakeholder relationships and monitored competitor trends

Education

MSc - Marketing Management

University of Derby
05.2023

BSc - Political Science & Strategic Studies

Federal University Otuoke
Nigeria
05.2017

Skills

  • End-to-End Recruitment and Talent Sourcing
  • Client Relationship and Stakeholder Management
  • Strategic Marketing and Campaign Management
  • Sales Strategy and Lead Generation
  • KPI Tracking and Target Achievement
  • CRM and ATS systems (eg, Salesforce)
  • Team Leadership and Staff Development
  • Microsoft Office Suite proficiency
  • Time Management and Organisation
  • Excellent verbal and written communication
  • Conflict Resolution and Customer Care
  • Team Collaboration and Independent Work

Timeline

Debt Collection Agent

SJ
02.2024 - Current

Marketing & Sales Officer (Part Time)

Godfrey Group Ltd
10.2022 - 01.2024

Customer Care / Sales Representative

Abbey Autos Nigeria Ltd
01.2020 - 09.2022

Market Developer

Airtel Mobile Nigeria
02.2018 - 05.2020

MSc - Marketing Management

University of Derby

BSc - Political Science & Strategic Studies

Federal University Otuoke

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Tosin Eyemi