Gopi Maruthamuthu
Summary
Motivated, personable individual with varied experience as a Customer Service Representative and Administrative Assistant. Eager to apply skills in organisational, interpersonal, and problem-solving developed during 4+ years in these goal-orientated roles. Managed on average 70 calls a week, including de-escalating and reducing the number of complaints. Experienced in use of Microsoft Office applications to organize, prioritize and complete tasks efficiently. Looking to optimise resource use to achieve challenging targets within an dynamic organisation by offering expertise in Direct Sales, telephone based sales, and marketing products and services by maximising the power Microsoft Office and e-mail communication.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Debt collection agent
Jacobs Enforcement
Wirral, Merseyside
10.2025 - Current
- Reviewed account histories, leading to more informed decision making.
- Updated client records accurately, keeping track of all interactions and agreements made.
- Collaborated effectively with team members contributing towards collective targets.
- Maintained strict confidentiality when managing sensitive personal data.
- Managed high volume of calls, resulting in increased collection rates.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
Moonpig Live Chat Customer Service Representative
Sensee
Birkenhead, Wirral
12.2024 - 01.2025
- Improved response times by multitasking between multiple chat windows.
- Handled high-volume chats in peak hours without compromising on service quality.
- Adhered strictly to data protection policies when dealing with customer details.
- Escalated complex issues promptly, ensuring swift resolution for clients.
- Managed upset or irate customers calmly, restoring their trust in brand.
- Kept up-to-date knowledge about company's products and services to offer accurate information.
- Adhered strictly to policies and procedures for continued company compliance.
Estate Strategy Project Administrator
Merseyside Police
Liverpool, Merseyside
02.2023 - 01.2024
- Assisting Project Teams in preparing varying reports, data entry and paperwork using Microsoft Excel, PowerPoint and Word.
- Supporting Project Teams in management of diaries, booking suitable meetings, and avoiding diary conflicts.
- Supporting project management team to deliver major refurbishment of police station.
- Organizing and archiving all project documents and team emails in designated computer directory, facilitating simple access to information for entire team.
- Supervising contractors without required security clearance to comply with appropriate security protocols.
Warehouse Operative
Bestway Wholesale
Liverpool, Merseyside
07.2022 - 08.2022
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
- Obeyed weight restrictions when loading cargo into transport.
NS&I Customer Service Representative
The Contact Company
Birkenhead, Wirral
10.2018 - 09.2021
- Assisted customers by answering questions and solving problems.
- Assisted customers with financial product complaints, questions, and concerns.
- Documenting calls according to standard procedures.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Argos Customer Service Advisor
The Contact Company
Birkenhead, Wirral
09.2017 - 10.2018
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Worked with call handling technology to respond to increased customers within target timeframes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately on CRM system.
- Answered 60+ telephone calls per day with professionalism.
- Applied conflict management to stressed and concerned customers.
Volunteer Administrative Assistant
Options For Supported Living
Liverpool, Merseyside
01.2017 - 09.2017
- prioritising workload and working under pressure to ensure work is completed within the assigned deadline.
- Maintained office files in both electronic and hard copies and ensuring all data, and documents are accurately recorded.
- Displayed strong customer service skills with professional telephone manners to resolve customer inquiries.
- Promoted a welcoming environment while managing the receptionist area and fielding requests for information.
- Assembled and mailed informational packets, reports and publications.
- Maintained and updated client information accurately on the computer system using Microsoft Office software.
- Scanning and processing documentation and matching up with correct files
Education
Bachelor of Science - Computing
Edge Hill University
OrmskirkBTEC Extended Diploma Level 3 - IT
Liverpool Community College
LiverpoolGCSE -
New Heys Comprehensive School
LiverpoolSkills
- Computer literate - experience using Microsoft Office application such as Excel, Word, PowerPoint, Access, Outlook
- Organisational skill - managed to successfully organise graduation event for children between ages of 4 to 12
- Self-management - have 100% punctuality at work Volunteered and raised money for charity, raising £1000 within 4 days
- Teamwork skill - worked as part of team for university assignment to create computer game
- Target Driven - worked in Direct Sales providing loft insulation sales Managed to exceed sales target by 20%
- Leadership - took ownership of leading team of 4 as part of group project as part of degree assignment
- Marketing - advertised e-commerce website through Facebook and Google Pay Per Click advertising for 10 days, Successfully increased website sales by 10%
- Analytical Skill - experience with analysis of data using analytics software such as Google Analytics to analyse and interpret data
Certification
- Udemy - Master Microsoft Word Beginner to Advanced
- Udemy - Microsoft Excel - Excel from Beginners to Advanced
- Google Digital Garage - The Fundamentals Of Digital Marketing
Timeline
Debt collection agent
Jacobs Enforcement
10.2025 - Current
Moonpig Live Chat Customer Service Representative
Sensee
12.2024 - 01.2025
Estate Strategy Project Administrator
Merseyside Police
02.2023 - 01.2024
Warehouse Operative
Bestway Wholesale
07.2022 - 08.2022
NS&I Customer Service Representative
The Contact Company
10.2018 - 09.2021
Argos Customer Service Advisor
The Contact Company
09.2017 - 10.2018
Volunteer Administrative Assistant
Options For Supported Living
01.2017 - 09.2017
Bachelor of Science - Computing
Edge Hill University
BTEC Extended Diploma Level 3 - IT
Liverpool Community College
GCSE -
New Heys Comprehensive School