Desislava Danielle Vasileva
Branch Manager/Buyer/Sales
Coleraine,Londonderry
Summary
Hungry, motivated, and results-driven professional with a BSc Hons in Psychology and a long-lasting passion for technology.
Proven track record in sales, negotiation, and customer service, consistently exceeding targets at WBAC.
Skilled in handling sensitive customer information, data management, and delivering excellent service with a strong understanding of human behaviour.
Adaptable, resilient, and confident in managing complex sales processes, I am committed to delivering top-tier customer experiences and driving results.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
CLASSROOM ASSISTANT
Kilronan Special Education School
Magherafelt
08.2024 - 11.2024
- Worked in multiple classes where support was needed. Ranging in age from 3 to 18 years old.
- Provided support to teachers and students in creating a safe, inclusive, and engaging learning environment.
- Assisted students with their learning activities, and adapted materials as needed to meet individual needs.
- Provided one-to-one or small group support for students with physical, emotional, or learning difficulties.
- Encouraged and fostered independence, social interaction, and self-esteem among students.
- Supported the teacher in implementing lesson plans and activities tailored to students' abilities and learning goals.
- Prepared and organised classroom resources, ensuring they are accessible and appropriate for students with special needs.
- Helped maintain a positive and structured classroom environment.
- Assisted students with personal care needs, including toileting, feeding, and mobility support, as required.
- Followed health and safety protocols to ensure the well-being of all students.
- Implemented strategies to support positive behaviour and manage challenging situations effectively.
- Encouraged positive behaviours and supported emotional regulation by teaching techniques like counting to 10 when upset, helping pupils identify triggers, accepting their feelings, and moving on without dwelling on negative emotions.
- Work closely with teachers, therapists, and other staff to implement individualised education plans (IEPs) and monitor progress
- Maintain clear communication with parents and caregivers regarding student progress and any concerns
- Key Skills and Qualities Utilized: Patience, empathy, and a genuine passion for working with children with special educational needs
- Strong communication and interpersonal skills
- Ability to adapt quickly and remain calm under pressure
- Teamwork and collaboration with school staff and external professionals
- Assisted with marking assignments, and providing timely feedback to learners.
- Actively participated in staff meetings to improve teaching methods and processes.
- Facilitated communication between students and teachers for better understanding.
- Contributed to extracurricular activities organisation, enriching student life outside academics.
CUSTOMER SERVICES HELP DESK ASSISTANT
Tesco Superstore
Portstewart
01.2024 - 11.2024
- Answered calls politely and efficiently, made sure correct information was passed onto the correct department within the store and kept managers informed about the content of the phone call and the customer's feedback, ensuring strict adherence to confidentiality principles. Ensured all customer interactions were handled with care.
- Responded to customer inquiries with effective listening and communication skills to fully understand their concerns and resolve issues promptly.
- Thriving in a fast-paced, dynamic environment by effectively managing stress and working under pressure.
- Delivered exceptional customer service, ensuring customers feel heard, understood, and comfortable discussing their issues.
- Handled and resolved customer complaints, while maintaining accurate and up-to-date digital records.
- Recorded and organised detailed customer feedback using internal software, ensuring accurate and accessible records for future reference.
BRANCH MANAGER / BUYER
We Buy Any Car
Northern Ireland Region
11.2024 - 01.2025
- Provided excellent customer service, securing client loyalty
- Managed daily operations to ensure smooth running of branch
- Ensured branch met all regulatory requirements for safe operation
- Vehicle Inspection
- Engine Noise Inspection
- Strategic Negotiation for optimal sales
- Exceeding all conversion targets from week 1
- Coordinated with other branches for seamless service delivery.
- Optimised financial procedures for improved fiscal management.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Reviewed and analysed sales data to identify growth opportunities.
- Identified and resolved operational issues impacting productivity, performance, or profitability.
- Kept up-to-date knowledge and complied with purchasing and contracting regulations.
- Managed over 60 calls a day and used excellent communication to ensure the smooth process of daily appointments and regional targets were met.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Awarded for being in the top 40 buyers across the UK and the top 5 "New Starts" achieving high results within first week of working for the company.
- Met and exceeded weekly targets with as much as 40% over target.
DUTY MANAGER
Tesco Superstore
Portstewart
05.2023 - 01.2024
- Led and managed store operations to drive sales through exceptional customer service & presentation
- Successfully managed all store departments, often overseeing the entire store independently, ensuring smooth operations and maximizing sales opportunities
- Proactively resolved customer complaints and inquiries, delivering tailored solutions and building strong relationships to enhance customer retention and satisfaction via the use of empathy & active listening
- Implemented strategies to meet and exceed customer expectations helping in the store manager meeting the stores sales targets, and implementing different sales strategies as a daily standard operation such as promo sections & discounts
- Coordinated staff shifts and managed scheduling, ensuring optimal team performance
- Trained and motivated team members to deliver high-quality customer service and meet company goals
- Utilized psychological expertise to manage sensitive situations and make informed decisions, ensuring positive outcomes for customers and the business
- Monitored and responded to store emails, managed product recalls, and maintained compliance with health and safety regulations, ensuring a safe and efficient working environment
- Engaged with customers to understand their needs, offering personalized assistance and advice that contributed to increased sales and customer satisfaction
- Efficiently managed multiple responsibilities, from handling customer issues to ensuring team adherence to store policies, while maintaining a high standard of service and productivity
- Identified and implemented process improvements that enhanced store performance and customer experience, contributing to overall business success
CHECKOUTS TEAM SUPPORT / SUPERVISOR
Tesco Superstore
Enniskillen
10.2021 - 05.2023
- Supervised checkout operations, managed team responsibilities, and resolved software issues
- Maintained front-end operations including trolleys, customer service desk, and self-service checkouts
- Enhanced problem-solving skills, upheld product safety, and addressed customer complaints effectively
- Responsible for resetting checkouts, balancing scales, and securing cash in the cash office
- Managed fresh product returns and monitored underage sales compliance
CHECKOUT OPERATOR
Tesco Superstore
Enniskillen
02.2021 - 10.2021
- Provided exceptional customer service and improved communication skills
- Worked collaboratively with colleagues to deliver seamless customer experiences
- Developed quick problem-solving abilities and managed individual tasks efficiently
- Worked independently during busy periods, finding effective solutions to customer issues
CUSTOMER ASSISTANT
Tesco Superstore
Enniskillen
10.2020 - 02.2021
- Assisted customers in navigating the store and locating desired items
- Ensured shelves were tidy and restocked missing items to enhance the shopping experience
- Handled customer issues on the shop floor with professionalism and efficiency
- Performed physically demanding tasks including heavy lifting to maintain store standards
Education
Bachelor of Science - Psychology
Ulster University
Coleraine, Co. Londonderry 09.2021 - 07.2024
A-Levels -
Erne Integrated College
Coleraine, Co. Londonderry 09.2019 - 06.2021
GCSEs -
Erne Integrated College
Enniskillen, Co. Fermanagh 09.2017 - 06.2019
Skills
- Microsoft Office Suite Proficiency
- Direct Sales and Promotion Strategies
- Stock control methods
- Understanding of statistical software (eg, SPSS)
- Good knowledge of technology including, Laptops, PCs, Phones and Tablets & general household appliances
- Effective communication and presentation abilities
- Effective leadership and team management
- Empathy and understanding in customer service
- Effective problem-solving and quick decision-making
- Resilience and confidence under pressure
Languages
English
Native
Bulgarian
Advanced
Timeline
BRANCH MANAGER / BUYER
We Buy Any Car
11.2024 - 01.2025
CLASSROOM ASSISTANT
Kilronan Special Education School
08.2024 - 11.2024
CUSTOMER SERVICES HELP DESK ASSISTANT
Tesco Superstore
01.2024 - 11.2024
DUTY MANAGER
Tesco Superstore
05.2023 - 01.2024
CHECKOUTS TEAM SUPPORT / SUPERVISOR
Tesco Superstore
10.2021 - 05.2023
Bachelor of Science - Psychology
Ulster University
09.2021 - 07.2024
CHECKOUT OPERATOR
Tesco Superstore
02.2021 - 10.2021
CUSTOMER ASSISTANT
Tesco Superstore
10.2020 - 02.2021
A-Levels -
Erne Integrated College
09.2019 - 06.2021
GCSEs -
Erne Integrated College
09.2017 - 06.2019
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