Ayan Hersi
Hounslow
Summary
Dedicated and knowledgeable professional with expertise in ICT-based learning, special educational needs (SEN) support, and intellectual development strategies. Skilled in behaviour monitoring, challenging behaviour management, and child protection and safeguarding guidelines. Proficient in providing one-to-one student support, literacy assistance, and autism support to foster inclusive learning environments. Adept at playground supervision and promoting positive social interactions while ensuring adherence to safety protocols. Committed to enhancing educational outcomes through tailored interventions and a strong foundation in basic mathematics proficiency.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Teacher assistant
Manor School ( Special education school in London)
City of London, UK
06.2007 - 06.2011
- Successfully built positive rapport with Key Stage [Number] students, increasing class engagement.
- Offered emotional support to pupils, promoting mental well-being within the school community.
- Cultivated close working relationships with students, teaching staff and parents.
- Promoted curriculum accessibility, simplifying complex principles to increase student comprehension.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Helped teachers with lesson plan development, class preparation and student mentoring.
Customer assistant
Argos
11.2005 - 07.2006
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Followed escalation procedures to efficiently resolve complex queries.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Advised customers on availability, pricing and location of products.
Education
Bachelor of Information Technology - Computer Science
International Islamic University Malaysia
Malaysia 01.2001 - 04.2004
Skills
- ICT based learning
- Special Educational Needs (SEN) support
- Intellectual development knowledge
- Behaviour monitoring
- Playground supervision
- Literacy support
- One-to-one student support
- Challenging behaviour management
- Child protection and safeguarding guidelines
- Autism support
- Basic mathematics proficiency
Timeline
Teacher assistant
Manor School ( Special education school in London)
06.2007 - 06.2011
Customer assistant
Argos
11.2005 - 07.2006
Bachelor of Information Technology - Computer Science
International Islamic University Malaysia
01.2001 - 04.2004
Similar Profiles
Josie CarpenterJosie Carpenter
Substitute Teacher/Extended Day at North Florida School of Special EducationSubstitute Teacher/Extended Day at North Florida School of Special Education
Luke LittlejohnLuke Littlejohn
Teacher Aide at Education Queensland – Ipswich Special SchoolTeacher Aide at Education Queensland – Ipswich Special School
Aleksandra Mielnikow-RudnickaAleksandra Mielnikow-Rudnicka
Access and Progression Officer at London School of Management EducationAccess and Progression Officer at London School of Management Education