Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Barista
Desislava Ilieva

Desislava Ilieva

Oswestry,United Kingdom

Summary

Highly motivated and hardworking professional with exceptional teamwork, flexibility, and communication skills. Proficient in Excel, PowerPoint, and Word, demonstrating strong multitasking abilities and a positive attitude. Proficient at providing excellent customer service and quickly learning new tasks. Committed to contributing effectively to team goals while continuously developing skills and expertise.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Food and Beverage Assistant/Barista

Wynnstay Hotel/ The Coaching Inn Group
Oswestry, UK
11.2022 - 03.2025
  • Created a positive guest experience through a friendly and attentive demeanor.
  • Worked seamlessly with kitchen staff to ensure timely delivery of orders.
  • Upheld cleanliness in the dining area, fostering a welcoming and enjoyable environment.
  • Efficiently prioritized tasks during busy periods to support uninterrupted operations.
  • Quickly adjusted to schedule changes, maintaining reliable and consistent performance.
  • Delivered exceptional customer service, even during high-demand times.
  • Successfully promoted daily specials, contributing to increased sales revenue.

Waiter

Bar & Grill Ropotamo
Cherven bryag, Bulgaria
06.2022 - 08.2022
  • Boosted customer satisfaction by efficiently addressing queries and requests.
  • Maintained a clean and inviting restaurant environment through regular sweeping and wiping.
  • Managed payment transactions to ensure a seamless and hassle-free checkout process.
  • Provided top-notch customer service through courteous and engaging interactions.
  • Consistently delivered exceptional service in a fast-paced and demanding restaurant setting.


Education

Secondary special education - Hardware and software studies

Dr. Petar Beron High School
Cherven Bryag, Bulgaria
09.2018 - 05.2022

Skills

  • Teamwork
  • Flexibility
  • Hardworking
  • Able to work with Excel
  • Able to work with PowerPoint
  • Able to work with Word
  • Communication skills
  • Fast learner
  • Motivated
  • Positive attitude
  • Customer service
  • Multitasking

Languages

Bulgarian
Proficient (C2)
English
Upper intermediate (B2)

Certification

Driving licence with categories: AM, B1, B

Accomplishments

Employee of the month - December 2023 (Coaching Inn Group)

Timeline

Food and Beverage Assistant/Barista

Wynnstay Hotel/ The Coaching Inn Group
11.2022 - 03.2025

Waiter

Bar & Grill Ropotamo
06.2022 - 08.2022

Secondary special education - Hardware and software studies

Dr. Petar Beron High School
09.2018 - 05.2022

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Desislava Ilieva