Dennis Kontoh
WALTHAM CROSS ,BROXBOURNE
Summary
Results-oriented professional with expertise in computer literacy, marketing, sales, and customer service. Proven ability to communicate effectively, lead teams, and apply critical thinking to enhance business performance. Strong commitment to ethical practices and fostering collaborative environments. Skilled in problem-solving and maintaining accurate records to support organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Care practitioner
Shine Partnerships
London , Barnet
2024.07 - Current
- Maintained clean and safe environment for patients.
- Supported overall healing atmosphere through careful upkeep.
- Organised activities aimed at boosting mental stimulation and wellbeing.
- Addressed patient concerns promptly to ensure comfort.
- Developed knowledge and skills related to service user needs.
- Assisted with key working responsibilities for service users.
- Provided person-centred care in compliance with CQC protocol.
- Liaised with patients, CMHT and other professionals.
Health care assistant
Home Dot Care
London , Islington
2024.04 - 2024.07
- Assisted during physical therapy sessions to help patients enhance mobility.
- Supported patient care initiatives to improve comfort and well-being.
- Communicated between patients and healthcare professionals to ensure effective information exchange.
- Provided emotional support to patients and families during challenging times.
- Escorted patients to appointments with healthcare professionals.
Domiciliary healthcare assistant
Principles recruitment care agency
Bourton on the Water, Gloucestershire
2023.10 - 2024.03
- Maintained patient confidentiality at all times while performing duties according to data protection norms set by NHS.
- Coordinated activities to promote social interaction among residents in homes.
- Assisted with oral and personal care as required.
- Prepared and served meals as requested by clients.
Domestic assistant
OCS Group UK
Coventry, WEST MIDLANDS
2023.08 - 2023.11
- Achieved optimal surface cleanliness through tailored cleaning techniques.
- Secured occupant comfort by delivering thorough cleaning and organisation of spaces.
- Promoted a healthier environment through consistent, high-quality deep cleaning initiatives.
General operative
GI Group (Mirius global hygiene)
Coventry, West Midlands
2023.06 - 2023.10
- Streamlined logistics processes to improve delivery timescales.
- Improved operational efficiency with strict adherence to guidelines.
- Collaborated with colleagues for better project outcomes.
- Operated heavy machinery following safety regulations, promoted a safe work environment.
Direct sales executive
FIDELITY BANK LIMITED
KUMASI
2021.07 - 2023.04
- Managed customer finances and account portfolios effectively.
- Assisted in prospecting for new customers and enrolling them in company products.
- Developed and maintained strong customer relationships.
Human resources intern: National service
National service secretariat
KUMASI
2019.09 - 2020.08
- Organised documents for meetings and interviews to enhance preparation and efficiency.
- Creating of conducive environment for staff and new entries
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
Operations supervisor - STUDENT ENTREPRENEUR
GEMY'S CUISINE
ACCRA
2018.01 - 2019.06
- Enhanced operational efficiency by refining workflow processes.
- Delegated duties effectively to optimise workforce capabilities.
- Scheduled maintenance activities, reducing equipment downtime.
- Facilitated inter-departmental communication for smoother operations.
- Designed promotional materials to attract potential customers.
Junior assistant
3D CONSULT TOUCH COMPANY
ACCRA
2017.03 - 2018.11
- Maintained all video equipment, ensuring longevity and continued performance.
- Assisted in the creation of compelling content for various digital platforms to enhance client's online presence.
- Led digital advertising campaigns for increased brand visibility.
- Identified new markets for brand expansion.
ASSITANT SUPERVISOR
SIM GEMYS ENTERPRISE
KUMASI
2016.10 - 2017.02
- Carried out routine administrative tasks to support daily business operations smoothly.
- Streamlined work processes to enhance overall efficiency.
- Ensured high quality service with consistent monitoring of employee performance.
- Scheduled meetings with senior management, communicated updates on project progress and challenges faced by the team.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with suppliers for timely procurement of necessary goods and materials.
Education
Master of Science - International Project Management
Teesside University
MiddlesbroughBachelor of Arts - International Business
Coventry University
Coventry 05/2023 - 01/2024
ABE - Diploma level 6 - Marketing management
Pentecost University
GHANA 09/2018 - 08/2019
ABE - Diploma level 5 - Marketing Management
Pentecost Univerity
GHANA 07/2017 - 07/2018
ABE - Diploma level 4 - Tourism, Travel and hospitality management
Pentecost University
GHANA 09/2016 - 07/2017
West African Senior School Certificate Examinnatio - Visual Arts
Kumasi Anglican Senior HIgh School
GHANA 09/2012 - 05/2015
Skills
Professional Skills
- Marketing and sales
- Communication skills
- Customer/ relationship building
- Business ethics
- Leadership
- People leadership
- Budget management
- Change management
- Strategic planning
- Coaching and training
Technical Skills
- AI Integration
- Interpersonal relations
- Problem solving
- Record keeping
- other IT/technical skills
Certification
CMI level 5 certificate in management and leadership
CPI Blue Card
CompTIA & CEH qualified
References
References available upon request.
Timeline
Care practitioner
Shine Partnerships
2024.07 - Current
Health care assistant
Home Dot Care
2024.04 - 2024.07
Domiciliary healthcare assistant
Principles recruitment care agency
2023.10 - 2024.03
Domestic assistant
OCS Group UK
2023.08 - 2023.11
General operative
GI Group (Mirius global hygiene)
2023.06 - 2023.10
Direct sales executive
FIDELITY BANK LIMITED
2021.07 - 2023.04
Human resources intern: National service
National service secretariat
2019.09 - 2020.08
Operations supervisor - STUDENT ENTREPRENEUR
GEMY'S CUISINE
2018.01 - 2019.06
Junior assistant
3D CONSULT TOUCH COMPANY
2017.03 - 2018.11
ASSITANT SUPERVISOR
SIM GEMYS ENTERPRISE
2016.10 - 2017.02
Bachelor of Arts - International Business
Coventry University
05/2023 - 01/2024
ABE - Diploma level 6 - Marketing management
Pentecost University
09/2018 - 08/2019
ABE - Diploma level 5 - Marketing Management
Pentecost Univerity
07/2017 - 07/2018
ABE - Diploma level 4 - Tourism, Travel and hospitality management
Pentecost University
09/2016 - 07/2017
West African Senior School Certificate Examinnatio - Visual Arts
Kumasi Anglican Senior HIgh School
09/2012 - 05/2015
Master of Science - International Project Management
Teesside University