Denise Vincent
Birmingham
Summary
I am calm, confident and self – motivated person who is determined to do my best in everything that I do. I can engage with people at different levels and adapt to new environments.
I work using my own initiative to prioritise and deliver my own workload.
I have good verbal and written communication skills. I can analyse and retain information effectively and can build a strong rapport with customers or clients. I can meet targets within deadlines efficiently.
Overview
12
12
years of professional experience
26
26
years of post-secondary education
Work history
Temporary Administration Roles – (Primary Schools)
Aspire Agency
10.2024 - 04.2025
- Answering the incoming and external call
- The ability to communicate effectively both verbally and in writing
- Liaising with Parents, Teachers and Governors
- Assisting with School attendance policy
- An ability to work on my own initiative
- The ability to adapt to situations and change priorities when necessary
Occupation Health Department
Mondelez
04.2013 - 04.2025
- Managing sickness absence data and records, liaising with members of HR team and Physiotherapist, counsellors, recruitment teams and other departments within the business
- To ensure correct receipt, processing and storage of confidential medical and any other information contribute to the development and monitoring of efficient administrative systems.
- To produce standard correspondence and undertake general admin duties.
- To maintain Occupational Health logs and spreadsheets
- To keep an effective paper filing system and archiving of documents, compliant with relevant Data Protection procedures
- Coordinate activities (diary management) for occupational health nurses/advisors, physiotherapists, and external business.
- Make face-to-face contact, receive visitors to the department, ascertain the purpose of the visit, and escalate to the relevant person.
- Receive telephone calls. Resolve enquiries in a hospitable manner.
- Prioritise workloads in accordance with departmental guidance and to meet service level agreements.
- Maintain personal and professional development to meet the changing demands of the job.
- All responsibilities to be carried out in a manner commensurate with the confidentiality of the service.
- Liaising with internal and external contacts to gather information.
- Assist with visual acuity and colour vision.
- Assess new starter mobility to assist the nurse when required.
- Training at present on the audiometry
- Support new starters with the Health Surveillance/Screening Questionnaire
- Support with infection control within the department
Education
Sheldon Heath School - Math, English, Commerce, Typing, Art, H/E, Biology
Sheldon Heath School
01.1981 - 01.1997
Garrets Green College - Pre nursing course
Garrets Green College
01.1981 - 01.1982
Garrets Green College - Hotel Receptionist Level 2
Garrets Green College
01.1982 - 01.1983
Sight and sound college - Word processing, Admin
Sight and sound college
01.1991 - 01.1992
Josiah Mason College - Mentoring Course level ½
Josiah Mason College
01.2003 - 01.2004
Introduction - Domestic violence courses
01.2005 - 01.2006
Women Aid Course - 10 weeks Training Course
Counselling Course - Pass
01.2021 - 01.2023
Level 5 Counselling Course - on going
01.2023 - 01.2026
Timeline
Temporary Administration Roles – (Primary Schools)
Aspire Agency
10.2024 - 04.2025
Level 5 Counselling Course - on going
01.2023 - 01.2026
Counselling Course - Pass
01.2021 - 01.2023
Occupation Health Department
Mondelez
04.2013 - 04.2025
Introduction - Domestic violence courses
01.2005 - 01.2006
Josiah Mason College - Mentoring Course level ½
Josiah Mason College
01.2003 - 01.2004
Sight and sound college - Word processing, Admin
Sight and sound college
01.1991 - 01.1992
Garrets Green College - Hotel Receptionist Level 2
Garrets Green College
01.1982 - 01.1983
Sheldon Heath School - Math, English, Commerce, Typing, Art, H/E, Biology
Sheldon Heath School
01.1981 - 01.1997
Garrets Green College - Pre nursing course
Garrets Green College
01.1981 - 01.1982
Women Aid Course - 10 weeks Training Course
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