Daniel Yorke

Indicated openness to provide further insights on minor roles.

• Build trust through daily, attentive customer engagement.
• Represent Phoenix e-cigs professionally with credible, enthusiastic field presence.
• Listen for needs and suggest suitable products for long-term satisfaction.
• Boosted sales through careful merchandise presentation.
• Improved sales with innovative promotional strategies.
• Promoted special offers increasing seasonal sales.
• Assisted customers efficiently, resulting in increased sales.
• Utilised upselling techniques to increase sales revenue.
• Collaborated with sales team to develop impactful sales collateral.
• Led team to increase overall sales performance.

• Achieved increased customer satisfaction by implementing innovative sales strategies.
• Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
• Deliver customer service aligned with company mission statement every day.
• Listened to customer needs during purchases and provided aftercare follow-up support.
• Encouraged loyalty scheme sign-ups, enhancing customer retention in a competitive market.
• Use EPOS to create orders and complete stock checks for stores.
• Coordinated internal store deliveries, ensuring timely stock exchanges and efficient restocking.
• Handle cash flow tasks to keep business finances accurate.
• Operate computers confidently and run social media and marketing campaigns.
• Support team collaboration and organise team-building days for staff.
• Complete intermediate retail apprenticeship while working within the role.
• Carry out risk assessments and follow health and safety requirements.