Denise Spencer
Newcastle,Tyne&Wear
Summary
Compassionate Care Assistant skilled in personal and elderly care. Enhances client well-being through tailored support and effective collaboration with team members. Brings extensive experience in caregiving and cleaning, ensuring health and safety compliance. Focused on delivering quality service and fostering positive outcomes.
Overview
31
31
years of professional experience
Work History
Care Assistant
Croft Dene / Kara Health
Wallsend , Tyne&Wear
02.2016 - Current
- Worked with team members to reach objectives and improve patient care.
- Enhanced team training and staff development initiatives to boost staff competency.
- Managed complaints with calm, clear communication and problem-solving.
- Coordinated schedules effectively to ensure timely service delivery.
- Prepared a range of written communications, documents and reports.
Cleaner
Colbalt Exchange
Newcastle, North Shields
01.2000 - 03.2007
- Followed sanitisation, health and hygiene regulations.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Swept, vacuumed, polished and mopped hard floors within an establishment.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Used a wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Followed cleaning checklists to match quality specifications for each space.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Collected and disposed of waste from bins to maintain cleanliness., collecting and sorting waste and recyclables for compacting and disposal.
- Upheld health and safety standards when handling and using chemicals.
Cleaner
St Thompson Moor high school
Newcastle, North Shields
01.1996 - 04.2000
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Executed cleaning tasks according to provided instructions within tight timeframes.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Sorted rubbish and recycling for proper disposal for appropriate waste disposal.
- Polished glass and mirrors in private and public spaces.
- Reported any damages or maintenance issues to the facilities manager for prompt resolution, ensuring operational continuity.
Education
NVQ Level 2 -
city and guilds
NewcastleSkills
- Elderly care
- Personal care assistance
- Personal hygiene support
- Dressing assistance
- Safety compliance
- Training delivery
- Team collaboration
- Problem solving
- Personal care
Timeline
Care Assistant
Croft Dene / Kara Health
02.2016 - Current
Cleaner
Colbalt Exchange
01.2000 - 03.2007
Cleaner
St Thompson Moor high school
01.1996 - 04.2000
NVQ Level 2 -
city and guilds