Summary
Work history
Education
Skills
Timeline
pwb

Denise Keenan

Isle of Arran,Scotland

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Work history

Shop Assistant

Arran Butchers
Brodick, Scotland
08 2024 - Current
  • display meats / refridgerated goods
  • serve customers, chat to customers
  • advise customers
  • work as part of a team
  • handle money
  • remain professional
  • keep counters and equipment clean
  • re-stock shelves
  • clean floors
  • make products for shop
  • happy with good customer care
  • undertake training

Seasonal housekeeper

Douglas Hotel
Isle of Arran, Scotland
07 2024 - 08 2024
  • ensuring rpoms are cleaned
  • rooms and public areas tidy
  • restock bathrooms/ bedrooms
  • work as part of team
  • work well as an individual
  • good customer care
  • hardworking
  • time related tasks

Customer Team member

Co op
Isle of Arran, Scotland
10 2022 - 05 2024
  • serving customers
  • assist more vulnerable customers with shopping
  • giving customers advise and assistance
  • having a conversation
  • being polite and smile
  • stock shelves
  • checking dates
  • tidy shelves
  • make shop look and feel welcoming
  • check ID
  • manage till and work with money
  • keep work are and shop tidy
  • ensure health and safety within shop for all
  • undertake training
  • work as paet of a team
  • fill coffee machine
  • support staff
  • good time keeping
  • price items
  • rotate stock

Foster parent

South Ayrshire council
Kilmory, Scotland
06 2010 - 10 2020
  • looking after 24 children in a ten year period
  • managing challenging behaviour
  • encourage growth and development

Personal carer for husband

Self employed
12 2003 - 07 2022
  • looked after my husband who was disabled and unable to work

Unit Manager

Montrose House
Brodick, Scotland
09 2005 - 06 2010
  • manage a team
  • maintain health and safety
  • organise staff training
  • work within budgets
  • provide rotas
  • ensure clients needs met
  • provide staff training
  • being supportive to clients, staff and organisations
  • work in collabation with orher organisations
  • maintain building
  • attend meetings.advocate for residents
  • hire staff
  • people skills
  • time management
  • write reports

Education

4 O Grades -

Abronhill high

Qualifications In Management -

HNC social care level 4

Skills

  • good customer relations
  • have problem solving skills
  • outgoing
  • good sense of humour
  • hard working
  • willingness to develop new skills

Timeline

Shop Assistant

Arran Butchers
08 2024 - Current

Seasonal housekeeper

Douglas Hotel
07 2024 - 08 2024

Customer Team member

Co op
10 2022 - 05 2024

Foster parent

South Ayrshire council
06 2010 - 10 2020

Personal carer for husband

Self employed
12 2003 - 07 2022

Unit Manager

Montrose House
09 2005 - 06 2010

4 O Grades -

Abronhill high

Qualifications In Management -

HNC social care level 4

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Denise Keenan