Denise Hyde
Flookburgh,Cumbria
Summary
For the past 25 years I have worked successfully in the hospitality sector in a range of leadership roles, including my most recent five years at The Uplands and a long-term tenure as Deputy Manager at The Knoll Country House. My various roles have given me a wealth of experience working both independently and as part of a team, where I have continually proven myself able to manage high-standard operations effectively. I am highly self-motivated and pride myself on being an effective communicator with the professional composure to remain a reassuring presence in busy environments.
Overview
34
34
years of professional experience
8
8
years of post-secondary education
Work history
Housekeeping / Front of House
The Uplands Inn
Cartmel, Cumbria
2022.05 - Current
- Skilfully execute Front of House duties, including check-ins / outs, activity recommendations and bookings.
- Manage preparation of guest bills to ensure accuracy and clarity.
- Tailor and personalise front of house service to cater to additional needs or requests from guests.
- Manage laundry and ensure cleaning stock is ordered appropriately
Housekeeper
L'Enclume
Cartmel, Cumbria
2022.02 - 2022.05
- Performed room turnarounds and restaurant cleaning ensuring spotless presentation standards.
- Managed laundry tasks efficiently, ensuring availability of clean linen at all times.
- Left to return to a customer facing role
Deputy Manager
The Knoll Country House
Lakeside, Newby Bridge
2002.05 - 2022.01
- Front of house and reception duties
- All areas of high standard housekeeping, including ensuring correct levels of stock, from cleaning products and bedroom supplies to bedlinen.
- Waiting on at breakfast and evening dinner services. My role also included bar service, at times consulting with a local Vintners with regards to wine list choices and stock levels.
- Online bookings – through our own or intermediate booking agencies. Coordinating bookings
- New staff training
Kennel Assistant / Vet liaison
Dogs Trust
Honiley, Kenilworth
1997.09 - 2002.08
- Performed intake assessment of health needs and behavioural suitability for rehoming.
- Managed the whelping process - overseeing early-stage socialisation and foundation training for puppies.
- Delivered long-term care plans and enrichment opportunities for dogs unsuitable for rehoming.
- Coordinated clinical appointments and provided secure transport for both routine preventative care and urgent medical interventions.
- Facilitated initial vetting process by cross-referencing family profiles with canine records to ensure lifelong, compatible placements.
Bar Manager
Beefeater Restaurant and Pubs
The Queen & Castle (Kenilworth) The Fellows (Dudley)
1992.08 - 1997.09
Education
HND - Business and Finance (Specialising in Travel and Tourism, and pre-graduate German for business)
Bedfordshire University
Luton 1990.09 - 1992.06
3 A Levels - English, Art & Biology
The Dudley School
1983.09 - 1989.06
Skills
- I am a keen team worker and equally work well under my own initiative I consider myself to be an excellent communicator and pride myself on my interpersonal skills
- Keen eye for maintaining a clean, organised, and welcoming front-of-house atmosphere
- I pay high attention to detail and have a proven ability to resolve complex issues quickly and accurately under pressure
- Excellent written and verbal communication skills
Interests
Reading, Music, Walking and Paddleboarding,
Timeline
Housekeeping / Front of House
The Uplands Inn
2022.05 - Current
Housekeeper
L'Enclume
2022.02 - 2022.05
Deputy Manager
The Knoll Country House
2002.05 - 2022.01
Kennel Assistant / Vet liaison
Dogs Trust
1997.09 - 2002.08
Bar Manager
Beefeater Restaurant and Pubs
1992.08 - 1997.09
HND - Business and Finance (Specialising in Travel and Tourism, and pre-graduate German for business)
Bedfordshire University
1990.09 - 1992.06
3 A Levels - English, Art & Biology
The Dudley School
1983.09 - 1989.06