Denise Embeya
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Experience in managing challenging tasks, ensuring smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
13
13
years of professional experience
Work History
Medical Receptionist/Administrator
Chigwell Medical Centre
02.2025 - Current
- Maintaining a clean reception area to promote a positive clinic environment.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Protecting patient confidentiality with strict adherence to data protection regulations.
- Contributing towards creating a peaceful environment at reception; facilitating smoother functioning of the clinic.
- Welcoming patients with kindness to enhance checking in processes.
- Producing high-volume repeat prescriptions.
- Managing high-volume phone calls, resulting in efficient appointment setting.
Legal Receptionist
ITN Solicitors
04.2023 - 10.2024
- Delivering front of house duties with a warm and professional manner.
- Verifying visitor IDs, maintaining security of personnel and office environment.
- Collecting and distributing incoming mail, employing strict confidentiality throughout.
- Opening, closing and archiving client files.
- Working closely with fee earners & partners.
- Answering 60+ telephone calls per day, taking notes/messages and forwarding as required.
- Ordering and replenishing office supplies.
- Assisting with scanning and copying documents.
- Preparing meeting rooms and arranging refreshments.
Dental Receptionist
Pure Smile
08.2016 - 03.2023
- Handling heavy phone and waiting room volumes
- Discussing treatment plans with patients and scheduling appointments
- Working collaboratively with office staff
- Received payment and recorded receipts for services
- Liaised with insurance companies
- Maintained over 200 patient records
Customer Service Representative
Toolstation
01.2016 - 06.2016
- Serving customers at the sales counter, taking orders, picking stock, checking that the customer has the correct items and accurately completing monetary transactions
- Offering alternatives where appropriate, to fulfil customer orders
- Adherence to company processes and procedures
- Process returns as required in line with company procedures
- Assist in the receipt, checking, location and movements of stock, both in and out, using the stock movement system to maintain a high level of accuracy at all times
- Housekeeping, ensuring that all areas, both in the store and communal colleague areas are clean and adhere to clear floor policy and Health and Safety requirements.
Crew Member
McDonalds
03.2015 - 12.2015
- Helping customers through the ordering process at the front counter
- Operating a cash register,
- Running the drive-thru,
- Cleaning the restaurant and also completing other assigned tasks.
Sales Assistant
Clinton Cards
09.2014 - 01.2015
- Working on the till and cash handling
- Helping customers on the shop floor
- Helping with the delivery in the stock room
- Providing good quality customer service
Business Administrator
Resources for Autism
07.2013 - 07.2014
- Answering phone calls and helping service users with enquiries
- Making phone calls to service users to make sure all information is up to date
- Filing confidential files
- Helping organise volunteer training days
- Assisting finance team with payroll spreadsheets
Child Carer
Helen Creegan
08.2012 - 03.2013
- Keeping the children entertained , playing games with them including jigsaws, colouring and physical activities (building dens and obstacle courses)
- Helping them with homework
- Help solve problems between them if there is conflict, split them up and let whoever is in the wrong reflect on their behaviour.
Sales Assistant
Ann Harvey
03.2010
- I worked in a retail environment providing excellent customer service
- I was also responsible for creating a friendly atmosphere and greeting customers with a smile and making sure they had all the assistance they needed
- Helping the customers with enquiries
- Keeping the clothes in order and in their right places
- Keeping the shop clean, safe and making it look presentable to attract customers into the shop
- Working as part of a team
- Greeting customers and assisting them without being overbearing
- Helping with deliveries, unpacking clothes, and putting security tags on them
- Helping separate the sale clothes from the normal priced clothes
- The skills I gained from doing this work experience were; communication, teamwork and problem solving.
Education
Business
Havering College of Further and Higher Education
Hornchurch, HAV2013
GCSEs -
The Ursuline Academy Ilford
Ilford, RDB2011
Skills
- Enjoy working as part of a team, but also confident handling things independently when needed
- Quick to pick up new systems and software, including Microsoft Office, Google tools, and scheduling platforms
- Typing speed and accuracy
- High volume call management
- Staying focused and collected during busy or stressful situations, handling problems with a level head
- Clear, professional, and friendly when speaking or writing
- Good knowledge of medical terminology
References
References available upon request.
Timeline
Medical Receptionist/Administrator
Chigwell Medical Centre
02.2025 - Current
Legal Receptionist
ITN Solicitors
04.2023 - 10.2024
Dental Receptionist
Pure Smile
08.2016 - 03.2023
Customer Service Representative
Toolstation
01.2016 - 06.2016
Crew Member
McDonalds
03.2015 - 12.2015
Sales Assistant
Clinton Cards
09.2014 - 01.2015
Business Administrator
Resources for Autism
07.2013 - 07.2014
Child Carer
Helen Creegan
08.2012 - 03.2013
Sales Assistant
Ann Harvey
03.2010
Business
Havering College of Further and Higher Education
GCSEs -
The Ursuline Academy Ilford