DENISA SHYTI
London
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Barista Supervisor
COFFEE MATTERS
London, United Kingdom
09.2022 - Current
- Crafted a wide range of coffee beverages
- Supervised a team of coffee baristas, providing guidance and training to ensure consistent quality in coffee preparation and customer service.
- Managed inventory, ordering, and stock control of supplies.
- Implemented and maintained a rigorous cleaning and maintenance schedule for coffee machines and equipment.
E-commerce Admin Team Leader
L OCCITANE
London, United Kigdom
02.2020 - 08.2022
- Successfully fulfilled the temporary cover of the E-commerce Logistics Manager on her absence for 4 months.
- Providing supervision of Web staff to ensure all departmental objectives are achieved through scheduling, team building and staff training.
- Monitoring all web processes, procedures and company policies on: web operations, stock management and storage.
- Recommending necessary improvements through constant feedback when necessary.
- Ensuring all Web orders are completed as per schedule whilst fulfilling weekly targets and KPIs.
General Manager
THE COFFEE STORY
Thessaloniki, Greece
04.2014 - 09.2019
- Increased revenue through training and used financial reports to ensure upscaling of the products.
- Effectively managed the fast-paced coffee shop environment in one of the busiest areas of the city.
- Hired capable and committed employees and continuously encourage them to put their best foot forward.
- Managed orders, supervised stock, and occasionally altered menus to offer seasonal and customer- pleasing items.
- Foster friendly-professional relationships with customers and vendors to encourage regular business and customer satisfaction.
- Maintained a clean and organized environment conducive to customer satisfaction.
Sales and PR activations
KARELIS PR
Thessaloniki, Greece
03.2011 - 09.2014
- Planned and led promotions of products based on seasonal requirements and audience demands.
- Consistently, hit and exceeded self goals
- Identified customer needs, developed sells strategies through research and based on customer's feedback
- A ended monthly sales meetings and sells training.
Education
Certificate of Higher Education - Education
ALEXANDER TECHNOLOGICAL INSTITUTE OF THESSALONIKI
Thessaloniki, Greece 10.2017 - 07.2022
Skills
- MS OFFICE
- MS POWER POINT
- MS EXCEL
Languages
Greek
Native
Albanian
Native
Timeline
Barista Supervisor
COFFEE MATTERS
09.2022 - Current
E-commerce Admin Team Leader
L OCCITANE
02.2020 - 08.2022
Certificate of Higher Education - Education
ALEXANDER TECHNOLOGICAL INSTITUTE OF THESSALONIKI
10.2017 - 07.2022
General Manager
THE COFFEE STORY
04.2014 - 09.2019
Sales and PR activations
KARELIS PR
03.2011 - 09.2014