Daria Hamolko
London
Summary
Organised and proactive professional with experience in customer service, administration, and team supervision. Skilled in Microsoft Office, data entry, and accurate record keeping. Strong communication, multitasking, and problem-solving abilities, with a proven track record of delivering excellent service in fast-paced environments.
Overview
5
5
years of professional experience
Work history
Barista supervisor
Niko's
Edinburgh
09.2024 - 08.2025
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Oversaw cash handling procedures and trained team members to maintain accuracy and compliance.
- Monitored inventory levels and assisted in cost control through efficient ordering practices.
- Delivered outstanding customer service by resolving queries promptly and maintaining a welcoming environment.
EFL teacher
Twin Group
Musselburgh, East Lothian
06.2024 - 07.2024
- Maintained accurate student records, attendance, and progress data in line with organisational policies.
- Prepared lesson plans and reports within deadlines, demonstrating attention to detail and organisational skills.
- Coordinated timetables and liaised with colleagues to ensure efficient scheduling of classes.
- Delivered lessons to international students, developing strong cross-cultural communication skills.
Front desk receptionist
4-Star Deja Vu Hotel
Berdychiv
09.2022 - 08.2023
- Welcomed and assisted guests, managing reservations and queries through the hotel booking system.
- Accurately processed cash, card and online payments and reconciled daily takings.
- Maintained up-to-date records of guest information, reservations and payments for management reports.
- Coordinated with housekeeping and other departments to ensure smooth operations and accurate billing.
Customer service representative
La moda
Zhytomyr
06.2020 - 05.2022
- Handled high volumes of customer enquiries by phone and email, resolving issues promptly and professionally.
- Entered and updated customer orders and account details accurately in the company’s system.
- Processed payments, refunds and adjustments in line with company policies.
- Compiled and reported customer feedback and order trends to support service improvements.
Education
CELTA
Basil Paterson College
EdinburghBachelor of Science - Humanities
Borys Grinchenko Kyiv University
Kyiv, Ukraine 09/2019 - 06/2023
Skills
- Microsoft Office: Word, Excel, Outlook (data entry, reporting, mail merge, spreadsheets)
- Customer Relationship Management (CRM) & booking systems (entering and updating client records)
- Data entry & record keeping with high accuracy
- Cash handling & reconciliation
- Scheduling & diary management
- Strong written and verbal communication skills
- Multitasking in busy environments
- Team coordination & training new staff
- Fluent English (C1); Russian/Ukrainian – native
Timeline
Barista supervisor
Niko's
09.2024 - 08.2025
EFL teacher
Twin Group
06.2024 - 07.2024
Front desk receptionist
4-Star Deja Vu Hotel
09.2022 - 08.2023
Customer service representative
La moda
06.2020 - 05.2022
CELTA
Basil Paterson College
Bachelor of Science - Humanities
Borys Grinchenko Kyiv University
09/2019 - 06/2023
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