Summary
Overview
Work history
Education
Skills
Hobbies: Travel, baking, walking
Timeline
Generic

Demi Tweddle

East Bedlington CP, Northumberland,England

Summary

Experienced Case Administrator with a proven record in effective, professional caseload management. Using outstanding communication, relationship-building and organisational skill to optimise customer experiences and ensure positive outcomes. A trustworthy individual who is willing to learn new things to the best of my ability.

Overview

5
5
years of professional experience

Work history

Case administrator

Bodycare clinics
Cobalt business park Newcastle
2022.03 - Current
  • Managed high-volume of case work managing tasks and making sure they were completed by deadlines
  • Developed communication skills dealing with a high level of inbound and outbound calls and writing skills sending letters and emails.
  • Leadership skills took over senior when absent making sure to help the team and direct them what they need to do.

Warehouse worker

Amazon
Gateshead , Newcastle
2021.12 - 2022.03
  • Coordinated with team members for effective task completion.
  • Packed orders accurately to prevent damages during transit.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

Beauty therapist trainee

Beauty by the sea
Newbiggin , Northumberland
2020.09 - 2021.03
  • Assisted in reception management duties including booking appointments and handling incoming calls.
  • Answered clients' queries and requests by phone and email.
  • This was work experience and developed team work skils

Education

NVQ Level 3 - Makeup

Newcastle College
Newcastle
06.2021

GCSEs - Maths

BCHS
East Bedlington CP, Northumberland
08.2020

NVQ Level 2 - Beauty therapy

Newcastle College
Newcastle
06.2020

GCSEs - History

BCHS
East Bedlington CP, Northumberland
08.2019

GCSEs - Business

BCHS
East Bedlington CP, Northumberland
08.2019

GCSEs - IT

BCHS
East Bedlington CP, Northumberland
08.2019

GCSEs - Combined science

BCHS
East Bedlington CP, Northumberland
08.2019

GCSEs - English

BCHS
East Bedlington CP, Northumberland
08.2019

Skills

  • Building trustworthy client relationships
  • Prioritising workload effectively
  • Time management efficiency
  • Customer Service
  • Phone, email and mail correspondence
  • Microsoft Access
  • Teamwork
  • Leadership

Hobbies: Travel, baking, walking

I love to walk at the lakes and travelling to new countries

Timeline

Case administrator

Bodycare clinics
2022.03 - Current

Warehouse worker

Amazon
2021.12 - 2022.03

Beauty therapist trainee

Beauty by the sea
2020.09 - 2021.03

NVQ Level 3 - Makeup

Newcastle College

GCSEs - Maths

BCHS

NVQ Level 2 - Beauty therapy

Newcastle College

GCSEs - History

BCHS

GCSEs - Business

BCHS

GCSEs - IT

BCHS

GCSEs - Combined science

BCHS

GCSEs - English

BCHS
Demi Tweddle