Delphine Meier
Grimsby,North East Lincolnshire
Summary
Experienced hospitality professional with a strong background in customer service and event management. Proficient in beer, wine, and cocktail service, with expertise in ordering procedures and table service. Skilled in till management and certified in Level 2 food safety and hygiene for catering. Demonstrates proficiency in elderly care, supporting family members, and respecting cultural differences. Committed to delivering exceptional service while pursuing opportunities to further enhance skills within the hospitality industry.
Overview
6
6
years of professional experience
Work history
Health care assistant
Care at home group
Liverpool, Merseyside
2024.10 - 2025.03
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Prepared healthy meals and delivered feeding support.
- Provided emotional support to patients and their families during difficult times.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Café Worker
Landmark Café and Restaurant
, North East Lincolnshire
2023.01 - 2024.09
- Served numerous amounts of customers during busy times, whilst maintaining the till's balance accurately processing orders and providing exceptional customer service.
- Maintained a clean and orderly front-of-house area.
- Prepared any food orders as per customer request, applying full knowledge of food safety, allergens and cross-contamination prevention.
- Prepared and served hot and cold beverages promptly, using memorisation skills to maintain extensive drinks menu knowledge.
Wedding caterer
Wootton Hall Estate
Wootton, North Lincolnshire
2023.07 - 2023.09
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Put up and disassembled food service stations, equipment and furniture per guest or contract specifications.
- Cleaned, sanitised and organised serving utensils, trays and other food service equipment.
- Replenished banquet stations and verified food temperatures and cleanliness of service area.
Waitress
The Ship Inn
Barnoldby le Beck
2019.07 - 2021.12
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Greeted and escorted guests to tables.
- Delivered bills, collected cash or credit card payments and provided receipts to customers.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Education
A-Levels - Psychology, Philosophy & Ethics, Biology
Caistor Grammar School
Caistor 09/2020 - 06/2022
GCSEs - Geography, English literature, English language, French, P.E, R.E, Biology, Physics, Chemistry, History, Maths
Caistor Grammar School
Caistor 09/2015 - 06/2020
Skills
- Hospitality and events experience
- Customer service
- Beer, wine and cocktail service
- Ordering procedures
- Table service
- Till management
- Level 2 food safety and hygiene for catering certified
- Elderly care proficiency
- Supporting family members
- Respecting cultural differences
Timeline
Health care assistant
Care at home group
2024.10 - 2025.03
Wedding caterer
Wootton Hall Estate
2023.07 - 2023.09
Café Worker
Landmark Café and Restaurant
2023.01 - 2024.09
Waitress
The Ship Inn
2019.07 - 2021.12
A-Levels - Psychology, Philosophy & Ethics, Biology
Caistor Grammar School
09/2020 - 06/2022
GCSEs - Geography, English literature, English language, French, P.E, R.E, Biology, Physics, Chemistry, History, Maths
Caistor Grammar School
09/2015 - 06/2020