Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christy Maria Jose

Luton

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication. Personable hospitality professional accustomed to managing high-volume guest requests and reservations. Possesses strong communication and rapport-building skills with background of consistently positive guest feedback.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Health care assistant

Gold Care Homes
Luton
10.2022 - Current
  • Safely escorted patients during medical appointments and hospital visits.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Supported clinical staff to complete health assessments.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Prepared healthy meals and delivered feeding support.
  • Maintained confidentiality and compliance standards for optimised patient care.

Supervisor

Manna Caters
Cherthala
09.2021 - 08.2023
  • Dealt with customer complaints and rectified product and service issues.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed staff rotas, planning workloads effectively and strategically.

Education

Master of Science - Tourism, Hospitality ,Event management

University of Hertfordshire
Hatfield
10.2022 - 10.2024

Bachelor of Arts - English language and literature

St. Michaels College
Cherthala
07.2018 - 08.2021

Skills

  • Hospitality and events experience
  • Guest engagement strategies
  • Service management
  • Hospitality services
  • Guest services
  • Multi-line phone systems
  • Administrative skills
  • Group services
  • Keen problem solver
  • Methodical multitasking
  • Exemplary customer service
  • Welcoming guests
  • Correspondence management
  • Front office management
  • Customer assistance and interaction
  • Courier management

Languages

English
Fluent

Timeline

Health care assistant

Gold Care Homes
10.2022 - Current

Master of Science - Tourism, Hospitality ,Event management

University of Hertfordshire
10.2022 - 10.2024

Supervisor

Manna Caters
09.2021 - 08.2023

Bachelor of Arts - English language and literature

St. Michaels College
07.2018 - 08.2021
Christy Maria Jose