Delina Yohannes

Summer of 2021

• Assisted in daily restaurant operations, including greeting and seating guests, taking orders, and serving food and beverages
• Maintained cleanliness and organisation of dining areas, ensuring a pleasant atmosphere for customers.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

• During my time at Sim's, I've flourished in my communication skills as well as learning becoming a barista in such a short amount of time which ultimately enhances the fact that I'm able to pick up and learn new techniques with little to no complications
• Completing opening and closing checklists to create welcoming store environment allowed me to soundly earn myself a place on the team.
• Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
• Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
• Advised customers on menu items, providing recommendations and addressing allergy concerns.
• Applied exceptional memory and multi-tasking skills to maintain optimal productivity.

• Handled cash transactions, processed payments accurately, and operated the POS system efficiently
• Used POS register system to total values and complete cash payments.
• Addressed customer inquiries, concerns, and complaints promptly and professionally
• Collaborated with the kitchen staff to ensure timely and accurate order delivery.
• Helped customers make product and service selections among range of options.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Promoted excellent customer service standards in all interactions.