Delilah McManus
Stoke-on-Trent,Staffordshire
Summary
Reliable, organised, and attention to detail oriented with a strong work ethic and a positive approach to all tasks. Experienced in managing responsibilities sufficiently, maintaining accuracy, and staying focused under pressure. A quick learner who adapts well to new systems and processes, with good communication skills and a professional attitude. Enjoys administrative work, problem solving, and keeping information organised, while consistently delivering high quality work and meeting deadlines.
Overview
2027
2027
years of professional experience
Work History
Telephony Agent
Teleperformance UK
Stoke-on-Trent, Staffordshire
02.2026 - Current
- Handle inbound calls, respond to customer queries professionally and empathetically.
- Arrange appointments and update customer records accurately using internal systems.
- Carry out accurate data entry and maintain detailed confidential records consistently.
- Explain Universal Credit statements, payments and account information clearly and accessibly.
- Liaise with case managers and work coaches to ensure customers receive appropriate support and accurate information.
- Signpost customers to relevant services and resources based on their individual circumstances.
- Manage sensitive conversations while maintaining confidentiality, professionalism, and excellent customer service standards.
- Prioritise tasks effectively and work efficiently in a fast-paced environment while meeting performance targets.
Kitchen Assistant
Dunelm
Stoke-on-Trent, Staffordshire
- Prepared food and drinks effectively while maintaining cleanliness and food hygiene standards.
- Assisted daily kitchen operations, organizing work areas and maintaining stock levels.
- Collaborated with colleagues to deliver excellent customer service during busy periods.
- Followed health and safety procedures, and adhered to company policies at all times.
- Managed multiple tasks in a fast-paced environment while maintaining attention to detail and accuracy.
- Support team with cleaning, stock rotation, and kitchen duties for operations.
Nursery Assistant
ABC teachers
Stoke-on-Trent, Staffordshire
- Supported the day-to-day care and supervision of the children in a safe, nurturing, and engaging environment.
- Assist planning and leading age-appropriate activities supporting learning and development objectives.
- Built positive relationships with children, parents, and colleagues through clear and effective communication.
- Maintained accurate records and followed safeguarding, health, and safety procedures at all times.
- Helped with meal times, play activities, and daily routine coordination for children.
- Worked collaboratively as part of a team to create a welcoming and inclusive setting.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
Education
Certificate of Higher Education - Teaching Assistant
Cidori/Colhester Institution
Colchester, ESS2025
Certificate of Higher Education - Cybersecurity
Back2Work
Stoke-on-Trent, STE2025
Skills
- Customer relationship management
- Data entry
- Appointment scheduling
- Record keeping
- IT skills
- Helpful, committed, and supportive member of the team
- Good time-keeping
- Good knowledge of health and safety, including mental health
- Active listening skills
Languages
Spanish
Beginner
A1
Interests
Spending time with family and friends, with an interest in maintaining a balanced lifestyle Enjoy learning new skills and staying open to personal development opportunities
Timeline
Telephony Agent
Teleperformance UK
02.2026 - Current
Kitchen Assistant
Dunelm
Nursery Assistant
ABC teachers
Certificate of Higher Education - Teaching Assistant
Cidori/Colhester Institution
Certificate of Higher Education - Cybersecurity
Back2Work