Delia Woodrough
Cirencester,Glos
Summary
Accomplished hospitality professional with extensive expertise in cash handling, guest relationship building, and venue inspection techniques. Demonstrates proficiency in restaurant software and POS systems, ensuring seamless operations and exceptional customer service. Skilled in managing health and safety procedures, food hygiene, and dietary restrictions to maintain high standards of service. Adept at special event planning and employee scheduling, contributing to efficient team management. Committed to enhancing guest experiences through effective complaint management and comprehensive menu knowledge.
Offering strong interpersonal and communication skills, with knack for creating welcoming environment. Knowledgeable about team coordination and customer service. Ready to use and develop skills in leadership, problem-solving, and customer engagement in Front of house role.
Driven Front of House Supervisor with knack for streamlining operations and enhancing guest experiences. Known for fostering team cohesion and delivering top-notch customer service. Consistently improved guest satisfaction and operational efficiency through innovative solutions.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
25
25
years of professional experience
Work history
Front of house supervisor, Team Leader, Kitchen,
Rugrats and Half Pints
Cirencester, England
03.2018 - Current
- Supervised daily front of house operations ensuring exceptional service standards were maintained.
- Led team of staff in delivering efficient and effective service during peak hours.
- Trained new employees on company policies and procedures to enhance service delivery.
- Coordinated communication between front of house and kitchen staff to streamline workflow.
- Implemented strategies to improve customer satisfaction and overall dining experience.
- Resolved customer complaints promptly to uphold business reputation and enhance loyalty.
- Monitored inventory levels and placed orders to ensure adequate stock availability.
- Conducted regular staff meetings to discuss performance and address operational challenges.
- Fostered a professional work environment through strong leadership skills.
- Collaborated with management on promotional campaigns to attract new customers.
- Liaised with kitchen staff for timely food service delivery.
- Conducted regular inventory checks for adequate stock maintenance.
- Assisted in menu planning, offering diners varied culinary choices.
- Ensured regulatory compliance in all front-of-house operations.
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Coordinated staff schedules to ensure optimal coverage during peak times.
- Handled customer complaints, ensuring swift resolution and client retention.
- Facilitated team meetings for clear communication and goal alignment.
- Promoted an inclusive atmosphere amongst diverse team members, fostering mutual respect and cooperation.
- Improved customer satisfaction with prompt and courteous service.
- Delegated tasks to staff for efficient workflow management.
- Maintained cleanliness, resulting in a comfortable dining environment for patrons.
- Upheld high standards of hygiene within the establishment, promoting health and safety regulations compliance.
- Ensured smooth operations by effectively managing front of house duties.
- Supported recruitment efforts for quality staffing needs fulfilment.
- Facilitated fast and efficient communication between front and back of house staff.
- Actively maintained guest safety, ensuring HACCP procedures were consistently followed.
Care assistant and House keeper
Ashley House
Cirencester, England
06.2017 - 07.2018
- Assisted elderly clients with daily living activities to ensure comfort and safety.
- Maintained cleanliness and organisation of residential spaces to promote a healthy environment.
- Developed strong relationships with clients through compassionate care and effective communication.
- Implemented personalised care plans to meet individual needs and preferences of clients.
- Coordinated with healthcare professionals to manage medications and monitor health conditions.
Sales assistant
Salvation Army Charity Shop
Cirencester, England
02.2012 - 02.2016
- Assisted customers in selecting products by providing detailed information and recommendations.
- Managed stock levels and organised merchandise displays to enhance customer experience.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and inviting shopping environment.
- Supported promotional activities by setting up displays and distributing marketing materials.
- Processed transactions efficiently while ensuring accuracy in cash handling and receipts.
- Built strong relationships with regular customers for repeat business.
Night care assistant
Hunters Care Home
Cirencester, England
02.2012 - 02.2014
- Provided essential personal care to residents during night shifts ensuring comfort and safety.
- Assisted individuals with daily living activities including bathing dressing and medication management.
- Monitored health and well-being of residents maintaining accurate records of any changes.
- Communicated effectively with healthcare professionals to address concerns regarding resident care.
- Collaborated with team members to enhance care strategies improving overall service delivery.
- Maintained cleanliness and organisation of living spaces promoting a hygienic environment.
- Responded promptly to emergencies ensuring safety and swift action for residents' needs.
- Prepared light meals or snacks during night shift to satisfy resident's hunger needs.
- Assisted in feeding activities; improved nutritional intake of residents.
- Attended training sessions regularly; updated knowledge on best practices in elderly care.
Mid day supervisor
Watermoor Primary School
Cirencester, England
06.2006 - 09.2009
- Supervised midday activities to ensure safe and engaging environment for students.
- Coordinated lunch schedules and monitored student behaviour during meal periods.
- Implemented strategies for conflict resolution among students in playground settings.
- Collaborated with teaching staff to address student needs and enhance wellbeing.
- Ensured child safety by monitoring playground activities.
Dry cleaning worker
Johnson's Dry cleaning
Cirencester, Gloucestershire
01.2001 - 01.2002
- Cleaned garments and textiles using appropriate techniques for various fabric types.
- Sorted and categorised items for processing according to cleaning requirements.
- Operated machinery such as washing machines and dryers to ensure optimal performance.
- Inspected cleaned items for quality assurance before returning them to customers.
- Followed safety protocols and guidelines to minimise risks while handling chemicals.
- Assisted customers with inquiries and provided information on services offered.
- Maintained cleanliness and organisation of work area to promote safety and efficiency.
Education
The Cotswold School
Bourton on WaterNVQ Level 2 - Hairdressing
North Star
SwindonSkills
- Cash handling proficiency
- Food allergens awareness
- Guest relationship building
- Venue inspection techniques
- Restaurant software proficiency
- Beverage service training
- Knowledge of dietary restrictions
- POS Systems
- Employee scheduling
- Cleaning team inspection
- Food hygiene understanding
- Special event planning
- Health and safety procedures
- Customer complaint management
- Guest relations expertise
- Menu knowledge
- Cash drawer and EPOS reconciliation
- Hospitality management
- Food stock ordering
Timeline
Front of house supervisor, Team Leader, Kitchen,
Rugrats and Half Pints
03.2018 - Current
Care assistant and House keeper
Ashley House
06.2017 - 07.2018
Sales assistant
Salvation Army Charity Shop
02.2012 - 02.2016
Night care assistant
Hunters Care Home
02.2012 - 02.2014
Mid day supervisor
Watermoor Primary School
06.2006 - 09.2009
Dry cleaning worker
Johnson's Dry cleaning
01.2001 - 01.2002
The Cotswold School
NVQ Level 2 - Hairdressing
North Star