Delanis Yael Luengas Paez

Welcome guests and provide professional and friendly first impression.

• Managing receptionist tasks, including check-ins, check-outs and guests' enquiries to ensure comfortable and enjoyable stay.
• Provided friendly and professional customer service
• Handled payments, and processed receipts accurately.
• Reduced wait times with high-speed processing of reservations.
• Maintained security measures, protecting guest personal information and privacy.
• Provided hotel information for improved guest experience.

Managed cloakroom operations efficiently during events.

• Managed guest belongings securely during events/ conferences.
• Attached identification tickets to items securely, providing customers with coordinating tickets for safe item retrieval.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Collaborated with team to provide efficient service during peak time.

• Checked customers' identities to ensure meet age requirements for purchase of alcohol.
• Followed health regulations whilst handling food, promoting safe practices.
• Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.

Resolved customer complaints amicably with swift action, ensuring repeat patronage.

• Prepared hot beverages for guests, resulting in positive feedback on coffee quality.
• Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
• Refilled buffet items and ensured presentation standards.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

• Facilitated playtime, educational exercises, and daily routines to children
• Encouraged children to safely explore surroundings, promoting curiosity and experimentation.
• Developed understanding of safeguarding measures in childcare
• Participated in staff training sessions to enhance childcare skills.
• Thoroughly disinfected play areas to control health risks.
• Aided Nursery Workers with daily administrative tasks, contributing to smoother operational flow.