Dela Baxter
New Barnet,Barnet
Summary
Dedicated professional with expertise in customer service, complaint handling, and clear communication. Demonstrates strong stress resilience and patience under pressure, ensuring exceptional table service and drink preparation with a focus on allergen awareness. Possesses in-depth spirits knowledge and a commitment to delivering high-quality experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work history
Waiter
Odos
Hadley Wood, Enfield
07.2025 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained in-depth knowledge of menu items and offered guests insightful suggestions based on customer preference.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Handled payment transactions to guarantee smooth customer checkout process.
Bar and Waiting Staff
La Lluna
Whetstone, Barnet
07.2023 - 08.2025
- Trained new staff members effectively, ensuring service standards were maintained.
- Created range of alcoholic and non-alcoholic mixed drinks for customers.
- Took orders accurately whilst multitasking efficiently under pressure.
- Advised customers on wine and beverage pairings with selected food items.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
A-Levels - Mathematics, Product Design and Physics
Dame Alice Owen’s School
Potters Bar, Hertfordshire 09/2023 - 07/2025
Skills
- Customer Service
- Complaint handling
- Clear communication
- Stress resilience
- Drink preparation
- Table service
- Allergen awareness
- Patience under pressure
- Spirits knowledge
Work Experience
08/2024
Tate & Co Architects
- Assisted in the construction of a detailed architectural scale model for a live project, gaining insight into spatial planning and physical presentation techniques.
- Participated in internal CPD sessions, engaging with the team on sustainable design strategies and architectural best practices.
- Observed and contributed to a client meeting, gaining exposure to real-world communication, project briefing, and feedback integration
01/2022 - 02/2023
North London Hospice Shop Volunteer
- Assisted in the daily operations of a busy charity shop, supporting a local hospice by helping to raise vital funds for patient care.
- Provided excellent customer service by greeting customers, handling enquiries, and operating the till with accuracy and professionalism.
- Organised and restocked merchandise, including clothing, books, and household items, ensuring the shop was well-presented and welcoming.
- Participated in sorting and pricing donations, learning how to identify high-quality items and apply pricing guidelines.
- Maintained cleanliness and organisation of the shop floor and backroom areas, contributing to a safe and efficient working environment.
Timeline
Waiter
Odos
07.2025 - Current
Bar and Waiting Staff
La Lluna
07.2023 - 08.2025
A-Levels - Mathematics, Product Design and Physics
Dame Alice Owen’s School
09/2023 - 07/2025
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