DEEPHA RAJENDRAN

Senior business analyst with over 8 years of experience in business analysis, requirements engineering, and process improvement. Demonstrated success in collaborating with senior stakeholders to define requirements and drive technology initiatives. Expertise in agile methodologies, emphasizing clear documentation and process optimization to achieve measurable results.

• Disneyland Paris IT - Retail Kiosk & POS Transformation, Chennai, Tamil Nadu (11/2024 - 05/2026): Extensively worked in the Disney project for 1.5 years from India and spent a month in Paris with the Disneyland Paris IT team to deliver enhancements for Retail Kiosk, POS, and KDS solutions across the park. Gathered, analysed, and documented business requirements in JIRA, translating them into user stories and acceptance criteria for Agile delivery. Collaborated with cross-functional teams, business stakeholders, developers, and QA to drive successful feature implementation and production releases on time. Contributed to the rollout of 30+ live kiosks, with features currently in production across Kiosk, POS, and KDS systems. Supported end-to-end delivery, including requirements elicitation, backlog refinement, UAT, and stakeholder demonstrations.
• POS System Modernisation - Legacy Thick Client to Web Application, Chennai, Tamil Nadu, (11/2022 - 06/2024): Led requirements and delivery support for the transformation of a legacy Windows-based POS thick client into a modern web-based backend operations platform. Partnered with stakeholders, architects, and development teams to analyse and define requirements for 100+ forms and 150+ features, including a mix of feature replication and redesign. Drove functional decomposition of legacy workflows, identifying components for direct migration versus redesign to improve usability and scalability. Supported Agile delivery lifecycle including backlog management in JIRA, sprint planning, requirements clarification, and UAT coordination. Contributed to the successful rollout of a redesigned web application that simplified deployment, improved maintainability, and reduced dependency on a legacy thick-client architecture.
• Marriott Group - Reporting & Data Analytics Enhancements, Chennai, Tamil Nadu (11/2021 - 04/2022): Designed and analysed 5 key enterprise reports and data exports for Marriott Group hotels, focusing on business-critical operational and performance data. Gathered reporting requirements from stakeholders and translated them into structured data outputs to support business decision-making. Improved reporting capabilities by enhancing data extraction, transformation, and presentation logic for better accuracy and usability. Collaborated with business and technical teams to ensure reports aligned with hospitality operational needs and leadership KPIs.
• Cricket Club Umpire Management System, Chennai, Tamil Nadu, (07/2020-01/2021): Designed and supported the development of a web application for a cricket club to streamline umpire selection and match assignment processes. Gathered and documented business requirements to automate and standardize umpire allocation, improving fairness and operational efficiency. Collaborated with stakeholders to define workflows for match scheduling, umpire availability, and assignment rules. Contributed to the delivery of a user-friendly system that reduced manual effort and improved transparency in umpire management for cricket matches.