Declan Chadwick
Denton
Summary
A professional with extensive knowledge of regulatory standards and GDPR compliance, adept at legal documentation understanding within the financial services industry. Demonstrates strong client communication skills, effective deadline management, and a collaborative approach to teamwork. Committed to leveraging expertise to drive organisational success and ensure adherence to industry regulations.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work history
Transfers Case Handler
Interactive Investor
Manchester
2025.04 - Current
- Handle challenging situations calmly while keeping service standards.
- Manage escalated customer calls professionally and courteously.
- Managed high volume of cases efficiently, maintaining high quality standards.
- Collaborated constructively with other case handlers, fostering a supportive work environment.
- Prioritised workload effectively, meeting all deadlines consistently.
Cafe worker
Marks & Spencer
Handforth, Cheshire East
2023.11 - 2025.04
- Delivered prompt service to customers, resulting in repeat business.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Supported other team members during peak hours for smooth operations.
- Assisted in training new staff members, helping them acclimatise quickly to job demands.
Education
Business Management & Accounting and Finance
Liverpool Hope University
Liverpool 2022.10 - 2023.04
A-Levels - Business Management
Xaverian College
Manchester 2020.09 - 2022.07
Skills
- Knowledge of regulatory standards
- Knowledge of gdpr compliance
- Legal documentation understanding
- Financial services industry insight
- Client communication
- Deadline management
- Teamwork
Affiliations
- Music
- Football / Sports
- Films / TV
References
References available upon request.
Timeline
Transfers Case Handler
Interactive Investor
2025.04 - Current
Cafe worker
Marks & Spencer
2023.11 - 2025.04
Business Management & Accounting and Finance
Liverpool Hope University
2022.10 - 2023.04
A-Levels - Business Management
Xaverian College
2020.09 - 2022.07