Debra Graham
PETERBOROUGH,Peterborough
Summary
Motivated professional with diverse experience in educational and retail settings. Demonstrates adaptability through varied roles, contributing to team success. Eager to leverage interpersonal skills to enhance customer interactions in a retail environment.
Overview
46
46
years of professional experience
Work History
Nursery Practitioner
Manor Drive Primary Academy
PETERBOROUGH, Cambridgeshire
09.2022 - Current
- Designed and implemented engaging educational activities to promote children's learning and development in line with the Early Years Foundation Stage EYFS framework.
- Established strong alliances and communication with staff, parents and carers to meet early learning needs.
- Assisted with the preparation of nutritious meals and snacks, emphasising the importance of healthy eating habits from an early age.
- Collaborated with colleagues to plan and coordinate themed events and activities, enhancing the nursery's community spirit and educational offering.
- Coordinated with external professionals, such as speech and language therapists, to support children's development effectively.
Higher Level Teaching Assistant
Fulbridge Academy
PETERBOROUGH, Cambridgeshire
01.2006 - 07.2022
- Adapted teaching materials to meet the specific needs of individuals, fostering inclusive education.
- Contributed to the school's extracurricular programme by leading after-school clubs and activities, enhancing student engagement.
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
- Assisted pupils with special educational needs, enabling equal access to learning resources and opportunities.
Customer Services and Sales Agent
BT
PETERBOROUGH, Cambridgeshire
03.1980 - 03.2002
- Handled high-volume telephone calls to address and resolve customer queries.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain trust.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Developed and maintained strong relationships with customers, providing tailored advice on products and services.
- Processed sales transactions with accuracy, promoting special offers to maximise revenue and meet targets.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Delivered exceptional customer service, fostering a positive shopping environment.
- Assisted in stock management, including shelf replenishment and inventory checks.
Education
Bachelor of Arts - Educational Studies
University of Leicester
Leicester01-2009
GCSEs -
Peterborough County Grammar School for Girls
Peterborough01-1979
Skills
- Customer assistance
- Complaint handling
- Customer empathy
- Team collaboration
- Communication skills
- Visual merchandising
- Sales transactions
- Cash handling
Languages
Spanish
Intermediate
B1
French
Intermediate
B1
Interests
- Family liaison at a local care home, ensuring that the voices of the residents and their families are heard
- Bird watching
- Reading
Timeline
Nursery Practitioner
Manor Drive Primary Academy
09.2022 - Current
Higher Level Teaching Assistant
Fulbridge Academy
01.2006 - 07.2022
Customer Services and Sales Agent
BT
03.1980 - 03.2002
Bachelor of Arts - Educational Studies
University of Leicester
GCSEs -
Peterborough County Grammar School for Girls