Debra Forsyth
Hounslow,middx
Summary
Results-driven Small Business Owner with strengths in operations management and customer service excellence. Oversees daily operations while ensuring compliance with hygiene standards and financial health. Drives continuous improvement through market analysis and effective conflict resolution. Detail-oriented professional skilled in financial forecasting and budget management. Manages accounts payable and receivable, ensuring financial integrity and operational efficiency. Utilises analytical skills to enhance service offerings based on sales data and market feedback. Dedicated professional demonstrating strengths in customer relationship management and service delivery. Adapts to diverse customer needs by resolving complaints promptly and maintaining high service standards. Commits to creating positive experiences in fast-paced environments. Hardworking professional with experience in managing daily operations, overseeing financial planning, and driving business growth. Demonstrates skills in customer service, team leadership, and problem-solving. Ensures smooth workflow and maintains high standards of quality and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Small Business Owner
MrBoTangles Dog Grooming
Hounslow, middx
2015.08 - Current
- Maintained a clean and sanitary grooming environment, following strict hygiene protocols.
- Disinfected and sanitised grooming areas for exceptional hygiene standards.
- Handled nervous or aggressive dogs with patience and professionalism, ensuring a stress-free grooming experience.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Oversaw daily operations, ensuring efficient workflow and high standards of service.
- Utilised effective communication skills to enable successful resolution of issues and conflicts.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Stayed updated on latest trends, competitor activity, risks and opportunities through regular analysis, networking and conferencing.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
- Managed financial operations, including budget planning, expense tracking, and forecasting to maintain financial health.
- Analysed sales data and market feedback to adjust strategies and improve product offerings continually.
Airport Security Officer
Heathrow Airport Ltd
Hounslow, middx
2005.09 - 2015.05
- Reviewed and updated security policies and procedures, aligning them with national and international standards.
- Verified identification for authorised personnel and visitors to property.
- Patrolled airport premises to deter and detect signs of security breaches, enhancing overall safety.
- Collected cash and valuables and maintained security throughout transport to new location.
- Led body searches on customers and staff, maintaining dignity, respect and adherence to safety guidelines.
- Recorded observations, occurrences and surveillance activities for reliable, up-to-date security records.
- Checked staff ID and passenger boarding cards before allowing access to security and departure areas.
- Delivered outstanding customer service by assisting passengers with queries related to security procedures.
- Checked doors, windows and gates for signs of unauthorised entry.
- Conducted random security checks on passengers and staff, minimising risks of security violations.
- Inspected baggage using X-ray machines, identifying prohibited items and preventing their entry onto aircraft.
- Managed access control for restricted areas, preventing unauthorised entry and protecting sensitive information.
- Challenged suspected vandalism, theft and criminal behaviours to reduce illegal activity and maintain safe, secure passenger environments.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
Education
A-Levels - english
Wembley High School
wembley1984-01
Skills
- Customer relationship management
- Financial forecasting
- Market analysis
- Operations management
- Grooming standards
- Sales reconciliation
- Conflict resolution
- Risk assessment
- Customer service
- Compliance adherence
- Process optimization
Hobbies and interests
- Socialising
- travel
- dogs
- AI
- theatre
Languages
English
First Language
Certification
- dog grooming certified
Timeline
Small Business Owner
MrBoTangles Dog Grooming
2015.08 - Current
Airport Security Officer
Heathrow Airport Ltd
2005.09 - 2015.05
A-Levels - english
Wembley High School